Community Liaison / Marketing & Communications Manager

SUMMARY:
Position: Community Liaison / Marketing & Communication
Manager
Area: George - Western Cape

Gorgeous Golf Estate based in the heart of George is on a recruitment drive for a Community Liaison / Marketing / Communications Manager to join their team.

General Purpose of the Job:
To promote the image and reputation of the HOA and the Golf Club through constant internal communication and planned external communication, through organised sponsored promotional events, through well-run functions, community events and a mutually beneficial relationships with service providers, including estate agents, who are accredited to operate on the estate.

Qualifications and Competencies:

• Matric coupled with PR / Events or Communication degree and / or diploma
• Fluent in English and Afrikaans
• Computer literate
• 5+ years in a similar role
• Good knowledge of PR and communication techniques
• Strong communication skills
• Well-presented and well-spoken
• Good negotiation skills
• Good desktop skills
• Ability to listen and resolve or diffuse conflict
• Energetic 
• Diplomatic - not oversensitive to conflict
• Articulate
• Creative
• Passionate
• Organized
• Multi-tasking
• Attention to detail

POSITION INFO:
Key Outputs / Responsibilities include but not limited to:

• Responsibility for effective internal and external communication
• communicates with residents on an ongoing basis via SMS, e-mails, website, hardcopy and telephone
• produces and promotes the internal magazine "Buzzard" every three months and secures advertisers
• produces the newsletters for the HOA and the Golf Club on alternate weeks
• the drafting and proof reading of all communications to Homeowners and the public will be the responsibility of this role
• communicates all emergency announcements to residents
• produces and disseminates marketing communication for Golf club functions and events
• picks up feedback from residents and assess the Vibe
• provides feedback to management
• Management of Marketing Events
• promotes the image and reputation of the HOA and the Golf Club so that they are seen in a positive light
• arranges various community events on the estate such as Easter Egg hunt, HOA-Golf Day, Christmas Market, fun walk / run, hobby groups (birders, etc), meet & greet, also street braais, etc
• organises community events sponsored by service providers - average of one per month
• plans the necessary advertising, sponsorships and PR for the events
• Provision of a PR function for the HOA and the Golf Club
• acts as the link person between the HOA, Golf Club and external parties
• vets all incoming marketing proposals and recommends appropriate action of CEO
• Arranges publicity for the HOA and the Golf Club
• Secures sponsorships for events and facilities
• Arranges charity events (HOA-Golf Day) and corporate social involvement
• Management of the relationships with service providers and estate agents
• Provides induction and accreditation for estate agents who are authorised to operate on the estate
• Attends and facilitates the orientation workshops for estate agents
• monitors their compliance with the terms of their agreement and ensure that no unauthorised agents operate on the estate
• receives and addresses residents complaints
• acts on infringements
• markets events sponsored by service providers and agents
• Mangement of Kingswood Golf Estate Website
• Ensures that the content on the website is relevant and udpated
• obtains sponsorship for the website hosting
• monitors activity on the website and responds to queries and / or complaints
• manage content and media on websites
• Manages new owner interaction and the welcome pack
• ensure that new owners are welcomed when they move into the estate
• coordinates the delivery of the welcome pack with the CEO
• resolves any queries from new Homeowners
• ensures that the welcome pack is kept updated and relevant
• Management of the Marketing and Communication budget
• Operates as the budget holder for the marketing and communications function
• provides input to the CEO / Financial Manager for inclusion in the Annual Budget approved by the Board
• Operates within budgeted parameters
• Ensures that events and functions do not run at a loss