Community Manager

SUMMARY:
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POSITION INFO:

Discover Village N Life, a beacon in Tourism and Hospitality Mastery, nestled in the enchanting embrace of Camps Bay. Beyond conventional hotels, we craft unforgettable experiences, inviting you to a haven of career growth and irresistible rewards. Join us to redefine hospitality, where every staff member is a crucial part of our success story. Village N Life: where careers flourish and extraordinary experiences unfold. Welcome to a sanctuary that goes beyond expectations.

Join us at Village N Life, where we invite you to embark on a transformative journey as our Community Manager extraordinaire, stationed in the vibrant community of Camps Bay. Here, we don't just cultivate connections; we foster the very essence of unity and engagement. As the steward of our online havens, you'll be the architect of digital conversations and the guardian of a thriving virtual community. Your role extends beyond moderation—it's a canvas for crafting extraordinary experiences. Embrace the fusion of strategy and creativity, where every post and interaction tells a story of community excellence. We're thrilled to have you as a vital architect of our thriving online oasis. Welcome to a place where your community dreams take root, and your impact blossoms.

Minimum Requirements:

• Minimum of 2 years hospitality experience
• Experience in Hosting events
• Experience in brand building and management
• Experience in a similar position will be advantageous

Skills:

• Decision-making and problem-solving
• Creative and critical thinking
• Leadership
• Time management
• Networking skills
• Excellent communication
• Attention to detail
• Coaching and mentoring

Main Requirements of the Position:

• Develop and update customer value propositions for the LC.
• Drive LC membership sign-ups through various communication and sales channels.
• Implement return and retention strategies to keep LC members active.
• Create strategic special offers and deliver direct marketing offers.
• Maintain databases for regulars, VIPs, and DOT Sales & Marketing.
• Collaborate with the VNL Marketing & Sales team for key events and groups.
• Execute sales and marketing strategies for membership growth and revenue generation.
• Maintain LC and Guest CRM database in OPERA.
• Regularly clean and update databases.
• Communicate events and special offers to members.
• Manage member communications, renewals, and terminations.
• Report and manage LC sign-on and sales performance.
• Design and implement incentives for LC sign-on.
• Attend LC Club member events and address member queries.
• Ensure delivery standards meet member and property partner expectations.
• Resolve escalated member queries and maintain good relationships.
• Communicate community offers to new members.
• Ensure overall well-being of members and property partners.
• Address guest complaints within the department.
• Ensure VIP guests receive appropriate greetings.
• Upsell F&B, accommodation, and tourism services.
• Maintain website updates and high service quality.
• Monitor food service standards and handle food complaints.
• Collaborate on events and aesthetics at Sandy B.
• Engage in community initiatives and brand promotion.
• Build relationships with stakeholders and seek growth opportunities.
• Attend and participate in club events, tournaments, and meetings.
• Ensure adherence to brand standards and a positive brand reputation.
• Manage administration tasks, including handling guest opinions and complaints.
• Evaluate public guest opinions on platforms like TripAdvisor.
• Investigate and address guest complaints within the department.
• Maintain accurate procedures and documentation for department staff.
• Foster a welcoming and inclusive environment for members and guests.
• Act as the primary point of contact for member inquiries, concerns, and feedback.
• Lead the design team from concept to construction documentation.
• Conduct on-the-job training and coaching sessions.
• Ensure recruitment procedures are followed for an efficient and skilled team.
• Complete HR status forms and conduct timely probationary and performance reviews.
• Maintain accurate attendance records and uphold uniform standards.
• Ensure fair and equitable discipline is applied.
• Further own knowledge of management methods and principles.
• Be available for relief management and contribute to upgrading management standards and maintenance procedures.

Application Process:

Due to the volume of applications, only candidates meeting the minimum requirements will be contacted. If you haven't heard from us in 2 weeks, kindly consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.