Contact Centre Agent – Travel & Reservation

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

2448522435

Date posted:

Friday, April 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you!

Requirements:

Matric (Grade 12)
Diploma in Travel & Tourism
Minimum 2 years of contact center experience
Experience in reservations, sales, or a travel company (highly desirable)
Strong track record – reference checks will be conducted upfront
Willingness to work alternate Saturdays and certain public holidays

Key Skills:

Excellent communication & customer service skills
Strong sales & upselling ability
Computer literacy and proficiency in booking systems
Ability to work under pressure and in a team-oriented environment
Disciplined, organized, and resilient

Responsibilities:

Convert inbound calls into sales and upsell additional services
Deliver first-call resolution for guest inquiries
Conduct customer needs analysis and provide tailored solutions
Offer after-sales support and follow-up assistance
Respond to guest emails and calls professionally and efficiently
Assist guests with online bookings and web queries
Support staff training and knowledge-sharing

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