Service Manager

Recruiter:

Network Recruitment

Job Ref:

ITE007343/DEP

Date posted:

Thursday, December 11, 2025

Location:

Johannesburg, South Africa

Salary:

800 000 Annually

SUMMARY:

Are you an experienced Service Manager with strong leadership and IT operations expertise? Join a dynamic team and lead the Command Centre to ensure high availability, resilience, and operational excellence for critical payment systems!

POSITION INFO:
A leading organization is seeking a Service Manager – Command Centre to manage teams and oversee the monitoring and processing of critical systems, infrastructure, and services. This role ensures operational stability, SLA compliance, and effective incident management across a 24/7 environment. You’ll work closely with internal and external stakeholders to maintain service continuity and deliver exceptional client support.

What’s in it for you?
You’ll play a key role in managing operational processes, driving incident resolution, and ensuring business continuity across production and disaster recovery environments.

Key Responsibilities

Manage Command Centre teams across multiple shifts
Ensure timely processing of input/output data files within SLAs
Oversee incident management, escalation, and resolution for major incidents
Participate in bridge calls and post-incident reviews
Prepare daily and monthly operational reports and assist with incident schedules
Interface between Operations, Testing, and Development for upgrades and implementations
Ensure operational resiliency and successful DR processing during outages
Maintain compliance with policies, procedures, and regulatory requirements
Identify and escalate risks appropriately
Coach and develop team members to maintain technical proficiency

Job Experience and Skills Required
Education:

Minimum Matric
Bachelor’s degree (advantageous)
Certifications in Linux, Networks, Windows, IT Operations Management, Incident Management, and ITIL Service Management

Experience:

Minimum 10 years in IT operations or related field
People management across multiple shifts
Experience in recovery and resiliency (BCP) processes
Knowledge of cloud computing (AWS), networks, and operating systems (Linux, Windows)
Familiarity with data protection regulations (GDPR, PCI, POPIA)
Command Centre or Service Desk management experience

Skills:

Strong leadership and organizational skills
Excellent written and verbal communication
Problem-solving aptitude
Ability to manage multiple projects and stakeholders

Apply now!

For more exciting IT vacancies, visit: />
I also specialise in recruiting for:

Software Developers (Back-End / Front-End / Full Stack)
Mobile Developers
Business & Systems Analysts
BI & SQL Experts
UI / UX Professionals
Data Scientists / Data Analysts
Big Data Professionals
Cloud Experts
Infrastructure Specialists
DevOps / SecOps Experts
Cyber Security Specialists
SEO / Digital Designers

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for other suitable roles.

For more information, contact:
Frankie Deppe
Specialist Recruitment Consultant
Connect with me on LinkedIn!

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