Contact Centre NQF L3 Learnership

SUMMARY:

We have an exciting opportunity for young energetic individuals, that are looking to kick start their career in the call center sector.

Th contact center learnership opportunity will run for a period of months, made up of theory and practical components.

 

Requirements:

• must be aged between 18-28 years old
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POSITION INFO:
We have an exciting opportunity for young energetic individuals, that are looking to kick start their career in the call center sector. Th contact center learnership opportunity will run for a period of months, made up of theory and practical components.   Requirements: must be aged between 18-28 years old Completed Grade 12 successfully Strong phone and verbal communication skills along with active listening skills Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Be able to travel to Midrand and Randburg Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and\/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal\/team qualitative and quantitative targets What is expected from the candidate: providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities. Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions



 

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