Technical HOD: Contact Centre

SUMMARY:
My client is searching for a Technical Operational leader who can take control, keep momentum, and turn chaos into results.

Every day, the pressure is on.

Targets. Deadlines. Moving parts. A team counting on the person at the front to make the right call when the clock is running down.

• You know who you are.
• You've led large teams.
• You trust data over guesswork.
• You spot problems before everyone else notices them.
• And when the stakes are high, you don't slow down—you get sharper.

POSITION INFO:

The profile:

• Minimum of 5+ years leading high-volume contact centre operations
• Intermediate SQL skills
• SELECT. JOIN. WHERE. (If those words don't scare you, keep reading)
• Excel wizardry and a love for data that tells a story
• Experience building strong leaders, not just managing them
• Calm under pressure
• Sharp under fire
• Always two steps ahead
• This isn't a role for someone who watches the action from behind a desk
• My client wants the strategist in the control room
• The detective at the keyboard
• The driver who floors the accelerator when everyone else hits the brakes