Contact Centre Real Time Data Analyst

 

Recruiter:

Telebest

Job Ref:

232930371

Date posted:

Saturday, October 8, 2022

Location:

Cape Town, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

Our client has an opportunity available for a Contact Centre Real Time Data Analyst.

Requirements:

 

  • Degree in BSc in Computer Science, Statistics, Data Management or equivalent.
  • 1+ years in a real time data analytics, reporting, BI and systems orientated or equivalent role, delivering real time data, insights, reports, and inputs to an operational customer services team - essential.
  • Experience applying data mining and modelling methodology to support strategic operational decision making – essential.
  • Knowledge of data analysis toolkits– essential.
  • Strong proficiency in MS Office 365 with advanced Excel skills – essential.
  • Experience in a retail, contact centre or IT environment – essential.

 

Responsibilities:

 

  • Identify opportunities for continuous improvement in the real time data function and related processes, to ensure ongoing process efficiency.
  • Ensure data management processes adhere to continually changing privacy and legal compliance requirements.
  • Manage the analysis of raw contact centre data to inform customer service insights.
  • Participate in monitoring and evaluating operational performance insights and recommendations.
  • Provide functional knowledge and input during planning, design and implementation of initiatives and data related projects.
  • Adopt multiple actions with stakeholders to elicit operational real time analytics and reporting requirements.

 

 


 

 

 

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