Contact Centre Team Leader (International level - Travel)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

116049869

Date posted:

Friday, November 8, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team.

Qualifications and experience:

Matric

Travel / tourism diploma

No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a TL

Success rate of leading a team to high performance achievements

Clear criminal record

Must be open to working various shift - US Hours

Key skills:

Excellent English communication

Leadership

Proactive

Innovative

Time management

Target driven / results driven

Analytical

Conflict management

Key performance areas:

Recruitment of call / contact centre staff

Implement control measures

Drive a high performance culture

Succession planning

One on one consultations with team

Deal with demanding clients and escalations

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Research Nurse (X2 - Fixed Term Contract - Wits RHI)
Location: Hillbrow
Salary: Monthly
Background:The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa’s health challengesIt is located within the University of the Witwatersrand and addresses some of the greatest public health concerns affecting our region, including HIV and its related problems, sexual and reproductive health, and vaccinology
Today

Sales Trainer - JHB (Insurance)
Location: Johannesburg
Salary:
1 day ago

Dialler Manager
Location: Sandton
Salary: -
2 days ago

Lead Warmer
Location: Sandton
Salary: -
2 days ago

Pharmacist Assistant (6 Months Fixed Term Contract - Wits RHI)
Location: Hillbrow
Salary: Monthly
Background:The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa’s health challengesIt is located within the University of the Witwatersrand and addresses some of the greatest public health concerns affecting our region, including HIV and its related problems, sexual and reproductive health, and vaccinology
2 days ago

Receptionist and Facilities Support Assistant
Location: Centurion
Salary: 14000 Monthly
Good vibes only.Join a property company in Centurion (West), where a friendly, values-driven team makes it a comfortable place to work while you play a meaningful role in keeping operations running smoothly.
3 days ago

Predictive Dialer Specialist
Location: Johannesburg
Salary:
3 days ago

Group Head of Sales & Distribution (Hotels & Leisure)
Location: Johannesburg
Salary: R2.3m negotiable
Group Head of Sales & Distribution (Hotels & Leisure)
6 days ago

Customer Care Centre - Consultant - Gauteng, Edenvale
Location: Johannesburg
Salary:
Customer Care centre Consultant - Gauteng, Edenvale #DriveYourCareerForward by joining a dynamic dealership team as a Customer Care Consultant.Our client, a well-established dealership in Edenvale, is looking for a professional, motivated, and service-oriented Customer Care Consultant. The successful candidate will play a key role in delivering an exceptional customer experience by managing ...
8 days ago

Junior Technical Specialist
Location: Johannesburg
Salary:
8 days ago