Contact Centre Team Leader (International level - Travel)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

116049869

Date posted:

Friday, November 8, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team.

Qualifications and experience:

Matric

Travel / tourism diploma

No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a TL

Success rate of leading a team to high performance achievements

Clear criminal record

Must be open to working various shift - US Hours

Key skills:

Excellent English communication

Leadership

Proactive

Innovative

Time management

Target driven / results driven

Analytical

Conflict management

Key performance areas:

Recruitment of call / contact centre staff

Implement control measures

Drive a high performance culture

Succession planning

One on one consultations with team

Deal with demanding clients and escalations

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

BPO Manager / Team Leader â Contact Centre (Collections, Legal & Insurance Claims)
Location: Pretoria
Salary: 20 000 Monthly
We are seeking an experienced BPO team leader / Manager to join a high-performance contact centre environment specialising in debt collections, legal processes, and insurance claims across international markets.This role is ideal for a hands-on leader who thrives in a target-driven environment and has a strong track record in collections performance and team management.This position is based in PT...
1 day ago

Head of Finance
Location: Johannesburg
Salary:
A leading player in the petroleum industry is seeking a strategic and commercially driven Head of Finance to take ownership of the full finance function. This is a high-impact leadership role for a finance professional who thrives in a fast-paced, complex environment and enjoys influencing business direction at an executive level.
1 day ago

TELEMARKETING SUPPORT ROLE | MIDRAND, JHB
Location: Johannesburg
Salary:
1 day ago

Finance and Admin Assistant
Location: Johannesburg
Salary: 420000 Annually
Numbers, logistics, diaries and boardrooms. If you’re equal parts finance brain and organisational ninja, this Financial and Admin Assistant role is your chance to dig into something big. Our client, an international mining conglomerate, is looking for a hands-on, high-energy go-getter to support their tight-knit Head Office team in Johannesburg North. Small office, but big impact and global...
3 days ago

Project Manager (HEALTHCARE - 36 Monthsâ Contract - Wits Health Consortium)
Location: Johannesburg
Salary: Monthly
Background:Wits Health Consortium (Pty) Limited ("WHC") is a wholly-owned Company of the University of the Witwatersrand, Johannesburg (South Africa) under its Faculty of Health SciencesWHC provides Faculty with a legal framework within which to operate the research and other activities necessary to support its academic objectivesIn addition, WHC offers a range of products and services to Academic...
6 days ago

Contact Agent – New Business
Location: Johannesburg
Salary:
6 days ago

Contact Agent – New Business
Location: Johannesburg
Salary:
7 days ago

Software Implementation and Support Technician
Location: Johannesburg
Salary:
If you enjoy solving realâworld technical problems, working handsâon with SQL, networking, and customer systems, and don’t mind getting your boots dirty onâsite when needed, this is a solid, longâterm opportunity to support and implement missionâcritical software across Africa and beyond.
7 days ago

Financial Manager
Location: Pretoria
Salary: 750000 Annually
A high-impact Financial Manager role for a commercially minded professional ready to take ownership of a dynamic property portfolio.
7 days ago

Demand Generation Team Leader
Location: Midrand
Salary: 750 000 Annually
DEMAND GENERATION / SALES team leaderLOCATION - Johannesburg or Cape Town (Hybrid)INDUSTRY - UCCaaS / SaaS | B2B TechAre you an outbound B2B sales leader who knows how to build pipeline, coach teams, and lead from the front?We’re recruiting for a well-established international technology business delivering cutting-edge cloud-based communications solutions (UCCaaS). They are looking for a De...
8 days ago