Contact Centre Team Leader (International level - Travel)

SUMMARY:
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POSITION INFO:

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team. 

Qualifications and experience:

Matric

Travel / tourism diploma 

No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a TL

Success rate of leading a team to high performance achievements 

Clear criminal record 

Must be open to working various shift - US Hours 

Key skills:

Excellent English communication

Leadership

Proactive 

Innovative

Time management

Target driven / results driven 

Analytical

EI

Conflict management 

Key performance areas: 

Recruitment of call / contact centre staff

Implement control measures 

Drive a high performance culture 

Succession planning 

One on one consultations with team

Deal with demanding clients and escalations 

NB! This job is now closed. You can apply for other jobs by uploading your CV.