Contact Centre Team Leader (International level - Travel)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

116049869

Date posted:

Friday, November 8, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team.

Qualifications and experience:

Matric

Travel / tourism diploma

No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a TL

Success rate of leading a team to high performance achievements

Clear criminal record

Must be open to working various shift - US Hours

Key skills:

Excellent English communication

Leadership

Proactive

Innovative

Time management

Target driven / results driven

Analytical

Conflict management

Key performance areas:

Recruitment of call / contact centre staff

Implement control measures

Drive a high performance culture

Succession planning

One on one consultations with team

Deal with demanding clients and escalations

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Contact Centre Agent
Location: Johannesburg
Salary:
54 days ago

Account Executive: Contact Centre
Location: Pretoria
Salary: Market Related
Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.
14 days ago

Executive: Data Management & Analytics
Location: Johannesburg
Salary: Market Related
Are you a visionary data leader ready to build and scale an enterprise-wide data ecosystem? This is your opportunity to step into a leadership role where data strategy meets business impact.
2 days ago

Bookkeeper
Location: Johannesburg
Salary: 300000 Annually
Your Next Big Step in Finance Starts Here! Are you ready to take your bookkeeping expertise and analytical skills to the next level? Join a forward-thinking, fast-paced team dedicated to accuracy, growth, and excellence.
5 days ago

Executive: Data Management and Analytics
Location: Pretoria
Salary: Market Related
Are you a visionary data leader ready to build and scale an enterprise-wide data ecosystem? This is your opportunity to step into a leadership role where data strategy meets business impact.
5 days ago

Executive: Data Management and Analytics
Location: Johannesburg
Salary:
Are you a visionary data leader ready to build and scale an enterprise-wide data ecosystem? This is your opportunity to step into a leadership role where data strategy meets business impact.
5 days ago

Head: Customer Sales & Support Manager
Location: Pretoria
Salary: R50,000 Monthly
Great Opportunity for a Customer Sales & Support Manager with experience in a financial call centre environment. Must possess strong leadership skills and be proficient in Call centre software and data analysis tools. Fluent in English with a customer-centric mindset.
5 days ago

Engineering Manager
Location: Johannesburg
Salary: 1300000
Looking for a Senior Engineering Manager to join a fast paced, global and leading manufacturing company.
6 days ago

BSO/BO
Location: South Africa
Salary: R0 per month
BSO will be assisting the Branch Manager by maintaining effective Branch Security
7 days ago

Junior Commercial Underwriter
Location: Fourways
Salary: R10k - 25k per month
Commercial Underwriter
8 days ago