Contact Centre Team Leader (International level - Travel)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

116049869

Date posted:

Friday, November 8, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team.

Qualifications and experience:

Matric

Travel / tourism diploma

No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a TL

Success rate of leading a team to high performance achievements

Clear criminal record

Must be open to working various shift - US Hours

Key skills:

Excellent English communication

Leadership

Proactive

Innovative

Time management

Target driven / results driven

Analytical

Conflict management

Key performance areas:

Recruitment of call / contact centre staff

Implement control measures

Drive a high performance culture

Succession planning

One on one consultations with team

Deal with demanding clients and escalations

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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