Contract Manager

SUMMARY:
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POSITION INFO:

Job Overview:

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client's needs are efficiently and professionally met (as per the SLA) at all times. To ensure the posting of Security Officers at the Site and to ensure that pro-active measures are taken in securing the premises. Reporting to the Regional and General Manager.

Minimum Requirements:

• Grade 12/ Matric 
• PSIRA Grade A registered and accredited
• Diploma in Security Management
• 4 + years' Industrial/Residential/Estate/Facilities Security Experience
• Computer literacy and very strong Admin Skills
• CCTV Camera Management and Equipment monitoring and Control

Main Responsibilities:

• Maintaining good relations between us and the client with regard to security services rendered
• Daily feedback and liaison with Management and Client
• Compiling, distribution and communication on daily, weekly and monthly reports
• Compiling, distribution and communication on all Incident, Accident and Investigation reports
• Obtaining of statements of all Investigations
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client
• Monitor all Technology based resources
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services
• Ensuring continuous assessment of the Client's premises and minimizing as far as possible risky access and creating several barriers to would be criminals
• Auditing and verifying the access registers on a daily basis and generating exception reports
• General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
• Managing all projects concerning new business and ensuring the smooth take over thereof
• Ensuring that all HR/IR related queries are dealt with promptly and professionally
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management
• Attend all meetings with Management and with the Client

Key Skills or Competencies:

• Be proactive and innovative
• Strong Leadership Skills and Management Competencies
• Must be assertive, honest, professional and reliable
• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required
• Good interpersonal and client liaison skills are required
• Experience in investigation techniques and report writing
• Willing and able to work extended/flexi hours if and when required
• Ability to work under pressure and without supervision
• Customer/Client Focus
• Driving and Managing Change
• Development of Others
• Teamwork, Deadline and results driven