SUMMARY:
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POSITION INFO:
This role is a 3 month contract where you will support the successful delivery of a Voice and Broadband Data Cleanse project by coordinating customer migrations, number porting, provisioning and ceases, ensuring key milestones are achieved on time and with strong internal communication and end-to-end order ownership.
Key Responsibilities
Number Porting & Customer Migrations
- Obtain customer numbering/address details and CLOA; submit and track POV (Pre?Port Order Validations); place porting requests via portals/email; chase supplier updates; challenge incorrect rejections; investigate failed migrations; activate migrations and update stakeholders.
Provisioning & Ceases
- Provision circuits on carrier portals; place/amend orders; process cancellations; calculate and communicate early termination fees; coordinate cease dates with suppliers; ensure services stop on agreed dates; advise Billing to stop charges and third parties to cease billing; chase updates on ceases; work with internal teams to retain customers where appropriate.
Stakeholder Communication
- Manage internal/external expectations; awareness of project objectives and impact.
Order, Data & Compliance Management
- Maintain order updates and daily WIP; own orders end-to-end across internal departments; update 999 address records for newly ported numbers as required; coordinate with Billing on order completion; update the customer contract database when services change.
Scheduling & Delivery Support
- Coordinate multi-technology orders; schedule engineers and manage diaries, ensuring the right skills/equipment and prerequisite services are in place; support internal sales with availability requests.
Required Experience & Skills (Essential)
- Strong proactive, “can?do” approach; excellent written communication and attention to detail.
- Proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel).
- Ability to prioritise and manage multiple tasks/assignments; deliver complex tasks quickly and respond with appropriate urgency; highly organised with excellent time management.
- Reliable, approachable; comfortable with web browsers/databases and general IT terminology; strong team player able to work with diverse styles/backgrounds.
Desirable
- 1+ years delivering telecoms orders with BT Openreach focus; familiarity with cloud/IT products in telecoms; experience of Tier?1 carrier portals (Openreach/BT/TTB, etc.).
Measures of Success
- Porting throughput & accuracy: Ports completed per week;
- Provisioning SLAs: % orders provisioned on/under SLA; average lead-time.
- Cease timeliness & revenue protection: % ceases actioned on agreed date; zero bill leakage post-cease.
- Data quality: 999 updates and contract database changes completed within X business days; audit accuracy ?99%.
