Control Centre Operator

Recruiter:

Bidvest Protea Coin

Job Ref:

JHB000289/Orati

Date posted:

Wednesday, June 25, 2025

Location:

Centurion, South Africa

SUMMARY:
An Internal Vacancy exists for a 2X Control Centre Operators in the Technical Division based in Centurion.

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:
CCTV & Surveillance Monitoring

Monitor over 300+ cameras, especially perimeter thermal, ANPR, and high-risk zones.
Identify, track, and log suspicious activities in real time.
Perform live investigations when incidents occur (e.g., alarms, perimeter breaches).
Report faulty cameras and follow escalation procedures.

Alarm Monitoring & Response Coordination

Monitor all alarm panels (perimeter, intrusion, fire, panic).
Validate and respond to alarm triggers according to SOP.
Dispatch and guide onsite patrols and third-party responders.
Escalate to Armed Response or Tactical when required.

Radio & Telephonic Communications

Maintain professional communication with on-ground security, estate managers, and emergency services.
Accurately log all radio and phone traffic relating to incidents or instructions.
Maintain calm and control during live incidents.

Incident Logging & Reporting

Record all incidents in the Control Room Logbook and electronic incident tracker.
Generate shift-end reports and incident summaries.
Ensure all incidents have accurate timestamps, response logs, and photos/videos if applicable.

Compliance & SOP Adherence

Follow all Standard Operating Procedures for alarms, patrol check-ins, access control, and emergencies.
Ensure systems (e.g., Genetec, radio logs, site maps) are up to date and operational.
Participate in audits and compliance reviews as required.

Systems Checks & Shift Handover

Perform camera and system health checks at shift start/end.
Complete daily checklist: camera status, alarm connectivity, UPS/power status, radio check, time sync.
Conduct a formal verbal and written handover to the incoming operator.

Preferred qualifications/competencies/attributes/skills:

Grade 12 (Matric); security or IT certifications are advantageous.
2+ years in a control room, preferably in estate, campus, or CCTV operations environment.
Proficient in Genetec (or similar VMS), alarm monitoring platforms, incident logging software
MS Office, radio and VoIP systems
Understanding of perimeter security, SOPs, access control systems, and emergency
response coordination. Body Language and description transfer
High attention to detail, calm under pressure, excellent communication, situational awareness, disciplined and ethical.
PSIRA registered (minimum Grade B); Clean criminal record; Fluent in English (Afrikaans or Xhosa is a plus); Available for rotating shifts, weekends, nights.
Surveillance Vigilance
Incident Coordination
Communication Mastery
SOP Discipline
Rapid Decision-Making
Report Accuracy

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