Control Room Manager

SUMMARY:
We are looking for a Control Room Manager who has experience with Listener, is Psira registered with Security Grade A for a Security Company based in the Centurion area.

POSITION INFO:
Requirements:

• Grade 12
• Security Grade A (Essential)
• PSIRA Registered (Essential)
• 1+ year management experience
• 1+ year experience as a manager in a Control room/call centre environment (compulsory)
• Valid driver’s license
• Fluent in English and Afrikaans
• Willing to work overtime
• Must reside in Centurion area
• Must have reliable transport
• Knowledge of Listener software compulsory
• MS. Office (Word, Outlook, Excel)

• Good interpersonal and relationship management skills
• Well-developed value system specifically as it refers to ethics, integrity, trust, and confidentiality
• Good and clear communication skills
• Ability to prioritize work and urgent matters
• Ability to function independently and to take responsibility and initiative
• Extensive knowledge of Excel, Outlook and Word.
• Must be able to work under pressure
• Must have good problem-solving skills
• Punctual
• Disciplined
• Patience
• Attentiveness
• Assertiveness
• Sound leadership skills with the capability to motivate and develop staff
• Planning and Organizing
• Attention to detail
• Team Player willing to go the extra mile when needed

• Effectively manage all equipment in the control room
• Effectively manage control room personnel
• Effectively handle client complaints
• Administration for example leave forms, rosters, etc.
• Assist with training of control room personnel
• Assist with the recruitment of control room personnel