Control Room Manager

SUMMARY:
We are seeking a skilled and resilient Control Room Manager to lead a Tier 1 team responsible for 24/7 monitoring of IT systems, security platforms, and operational infrastructure.

POSITION INFO:

This is a critical leadership role tasked with ensuring system uptime, incident escalation, and seamless team performance across rotating shifts. You will combine hands-on technical expertise with strong leadership skills, problem-solving abilities, and a calm demeanour under pressure. This role offers the opportunity to play a central role in critical operations where uptime, accuracy, and resilience are non-negotiable.

Minimum Requirements:

• 3+ years’ experience in a Control Room, IT Ops Centre, or SOC environment
• 1–2 years in a supervisory or lead role in a 24/7 operation
• Strong grasp of incident escalation workflows and real-time monitoring
• Proficient with tools such as Zabbix, PRTG, or SolarWinds
• Technical knowledge of networks, firewalls, VPNs, CCTV/NVR systems

Preferred Certifications:

• Zabbix Certified Specialist
• CompTIA A+/N+
• PSIRA Control Room Operations Certificate

Technical Responsibilities:

• Manage shift schedules and ensure SLA adherence
• Oversee incident response and technical escalations (Tier 2)
• Ensure accurate logging and reporting of alarms and incidents
• Drive SOP compliance, stakeholder communication, and continuous improvement

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