Control Room Manager

Recruiter:

Pollock & Associates

Job Ref:

TO6012

Date posted:

Tuesday, July 29, 2025

Location:

Cape Town, South Africa

Salary:

CTC package offered based on level of skill and experience

SUMMARY:
We are seeking a skilled and resilient Control Room Manager to lead a Tier 1 team responsible for 24/7 monitoring of IT systems, security platforms, and operational infrastructure.

POSITION INFO:

This is a critical leadership role tasked with ensuring system uptime, incident escalation, and seamless team performance across rotating shifts. You will combine hands-on technical expertise with strong leadership skills, problem-solving abilities, and a calm demeanour under pressure. This role offers the opportunity to play a central role in critical operations where uptime, accuracy, and resilience are non-negotiable.

Minimum Requirements:

3+ years’ experience in a Control Room, IT Ops Centre, or SOC environment
1–2 years in a supervisory or lead role in a 24/7 operation
Strong grasp of incident escalation workflows and real-time monitoring
Proficient with tools such as Zabbix, PRTG, or SolarWinds
Technical knowledge of networks, firewalls, VPNs, CCTV/NVR systems

Preferred Certifications:

Zabbix Certified Specialist
CompTIA A+/N+
PSIRA Control Room Operations Certificate

Technical Responsibilities:

Manage shift schedules and ensure SLA adherence
Oversee incident response and technical escalations (Tier 2)
Ensure accurate logging and reporting of alarms and incidents
Drive SOP compliance, stakeholder communication, and continuous improvement

"Looking for a role that aligns with your package expectations, job level, or industry expertise? Apply now via our career portal:

Similar jobs you might be interested in:

Control Room Manager
Location: Capetown
Salary: CTC package offered based on level of skill and experience
We are seeking a skilled and resilient control room Manager to lead a Tier 1 team responsible for 24/7 monitoring of IT systems, security platforms, and operational infrastructure.
37 days ago

Regional FP&A Finance Manager
Location: Cape Town
Salary:
Planning, Forecasting, Budgeting & Analysis? Is this your strength in FP&A management with excellent mathematical expertise & a strong passion for sales and marketing? Our global team in CPT requires your experience for Africa and Middle East regions. Must have an excellent track record in the regional financial planning and analysis sector - FMCG / Luxury Brands / Alc...
6 days ago

AWS MAP Project Manager (Remote in SA)
Location: Capetown
Salary: R60 000 - R80 000 per month
The AWS MAP Project Manager is responsible for the end-to-end coordination, execution, and delivery of projects under the AWS Migration Acceleration Program (MAP), focusing exclusively on MAP-funded activities such as assessments, readiness planning, foundation implementation.
1 day ago

Route Controller
Location: Cape Town
Salary:
10 days ago

Regional Finance Manager (Permanent)
Location: Stellenbosch
Salary:
12 days ago

Finance Manager
Location: Cape Town
Salary: Market related
Got an exciting role for a 2 - 3 year post CA(SA). You will be joining a fast-growing international
13 days ago

JP 16569 - Supply Chain Coordinator - CPT
Location: Capetown
Salary: R25 000 to R30 000 CTC
Supply Chain Coordinator - CPT
20 days ago

FP&A Finance Manager - Alcohol Sector
Location: Cape Town
Salary:
Planning, Forecasting and Budgeting? Is this your strength in FP&A management with excellent mathematical expertise & a strong passion for sales and marketing? Our global team in CPT requires an experienced high performing Business controller with sound experience in regional financial planning and analysis sector - FMCG / Luxury Brands / Alcohol sectors.
24 days ago

General Practitioner
Location: Capetown
Salary: Monthly Salary
Cape Town, Western Cape
29 days ago

Finance Manager
Location: Cape Town
Salary:
33 days ago