Control Room Manager

Recruiter:

Pollock & Associates

Job Ref:

TO6012

Date posted:

Tuesday, July 29, 2025

Location:

Cape Town, South Africa

Salary:

CTC package offered based on level of skill and experience

SUMMARY:
We are seeking a skilled and resilient Control Room Manager to lead a Tier 1 team responsible for 24/7 monitoring of IT systems, security platforms, and operational infrastructure.

POSITION INFO:

This is a critical leadership role tasked with ensuring system uptime, incident escalation, and seamless team performance across rotating shifts. You will combine hands-on technical expertise with strong leadership skills, problem-solving abilities, and a calm demeanour under pressure. This role offers the opportunity to play a central role in critical operations where uptime, accuracy, and resilience are non-negotiable.

Minimum Requirements:

3+ years’ experience in a Control Room, IT Ops Centre, or SOC environment
1–2 years in a supervisory or lead role in a 24/7 operation
Strong grasp of incident escalation workflows and real-time monitoring
Proficient with tools such as Zabbix, PRTG, or SolarWinds
Technical knowledge of networks, firewalls, VPNs, CCTV/NVR systems

Preferred Certifications:

Zabbix Certified Specialist
CompTIA A+/N+
PSIRA Control Room Operations Certificate

Technical Responsibilities:

Manage shift schedules and ensure SLA adherence
Oversee incident response and technical escalations (Tier 2)
Ensure accurate logging and reporting of alarms and incidents
Drive SOP compliance, stakeholder communication, and continuous improvement

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