Control Room Operator (Tier 1)

Recruiter:

Dante Personnel

Job Ref:

JHB007345/TS-JH

Date posted:

Friday, November 14, 2025

Location:

Northern Suburbs, South Africa

SUMMARY:
Our client is looking for a Control Room Operator (Tier 1) based in Tygervalley, Cape Town to join their team.
Salary is R18 500 per month depending on experience

POSITION INFO:
Minimum requirements:

1+ years of experience in a Control Room, IT Helpdesk, or Technical Support role
Zabbix Certified Specialist (For system monitoring). Or (Equivalent Monitoring Tools)
CompTIA A+ (Technical support fundamentals). Or (Equivalent IT Support Certifications)
Strong knowledge of incident monitoring, system troubleshooting, and report logging
Familiarity with IT infrastructure, network basics, and ticketing systems
Proficiency in using control room monitoring tools and Microsoft Office

Key responsibilities:

Real-time System Monitoring & Incident Response

Monitor network systems, weighbridges, security systems, and IT infrastructure
Identify and escalate issues related to connectivity, software failures, and operational disruptions
Proactively detect and log site failures, network downtimes, or security alerts
Respond to critical alarms and system events with urgency and accuracy

Technical Support & Troubleshooting

Act as first-line support for operational and IT-related issues
Troubleshoot basic hardware, software, and network connectivity problems
Provide remote assistance to on-site teams when required
Escalate unresolved technical issues to Tier 2 Support

Incident Logging & Reporting

Log all incidents, requests, and system anomalies
Maintain shift reports, weighbridge logs, and hourly monitoring records
Escalation of critical issues based on SLA guidelines
Assist in data validation, report accuracy, and process improvement initiatives

Communication & Coordination

Serve as the communication hub between Tier 1, Tier 2, and on-site teams
Conduct structured shift handovers to ensure operational continuity
Coordinate with security personnel, network engineers, and IT teams as needed

Compliance & Standard Operating Procedures (SOPs)

Ensure strict adherence to security protocols and operational SOPs
Maintain confidentiality of sensitive site and network information

Consultant: Thandi Speelman - Dante Personnel Johannesburg
Apply via our website

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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