Counter Manager

SUMMARY:
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POSITION INFO:

Manage the operations at the counter whilst providing an efficient and professional service to clients of the company. Act as a second in charge filling in with the functions of the Branch Manager as and when required.

Responsibilities:

• Ensure that there are enough staff at the counter, by means of an effective scheduling and staff rotation schedule, especially for when staff are absent.
• Ensure that your counter staff are meeting target and motivate them to meet the target.
• Partner with the Branch Technical Advisors to up skill sales staff on identified product knowledge weaknesses and discuss any necessary training needs with Branch Manager.
• Ensure that incoming calls are answered promptly by staff.
• Assist employees to strive towards service excellence in their dealings with customers.
• Ensure housekeeping is conducted at the counter and maintained at all times.
• Ensure that each aspect of operations at the counter is kept at a professional level: tidiness, displays, staff dress code, stock.
• Help to maintain optimum stock levels to meet standard usage requirements. Report problems and discrepancies to Branch Manager and or the Branch Stores Supervisor/Manager.
• Operate the cash till as and when required.
• Ensure that sufficient product brochures are always available and brochure stand is maintained on a regular basis.
• Ensure all orders are processed timeously for delivery or collection.
• Provide support and closely work with the Branch Manager to maximize the effectiveness of the branch and its operations.
• Perform general supportive administration as required by the branch.
• Continue developing capabilities in sales and customer relations.
• Develop supervisory and management skills.
• Ensure a consistent standard of excellence and professionalism in all interaction with people; be they company customers, suppliers or colleagues.

Counter Sales Role

• Your role as Counter Sales continues and you are still required to meet your monthly sales target.
• Ensure that customers at our trade counter are to be served quickly, efficiently and in a professional manner
• Ensure their queries are answered and all tasks are completed to the satisfaction of the customer.
• When requested, technical advice must be given in a proficient and knowledgeable manner, whether by you or the technical support you refer.
• Ensure all related administrative work and payments submitted are correct.
• Adhere to all procedures and systems regarding payments and account clearances etc before any goods are handed over.
• Strive to increase our sales figures through sourcing new customers and maintaining strong relationships with existing customers.
• You are also required to assist management in sending out promotional literature and newsletters to the appropriate clientele.
• Advise management immediately if discounting becomes necessary, if negative feedback is received regarding our service, quality or pricing, or if customers repeatedly request an item not yet part of our product range.

Assist with Branch Manager duties as and when required.

• Release invoices as per finance terms and conditions.
• Process credit notes when necessary and authorise account overrides.
• Order stock if required or ensure adequate stock levels are maintained.
• Oversee daily cash up and deposit monies using the drop safe procedure.
• Transfer stock to the warehouse and other branches where necessary.
• Run stock takes weekly and quarterly where necessary.

Requirements:

• Matric
• Maintain the company’s desired level of confidentiality in respect of all aspects of your job.
• Ensure utmost integrity and honesty in all interactions with your colleagues, management and the company’s customers and suppliers.
• Due to the nature of the company's business your position in the company may be redefined from time to time, as may be your responsibilities.
• You may be required by management to assist in other areas of the business from time to time and in cases of emergency/urgency.

Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.