Counter Sales Consultant (Fasteners & Engineering)

SUMMARY:
Our Durban South based industrial fasteners client is seeking a technically-minded Counter Sales Consultant to manage the front-of-house trade operations. This is a "hands-on" sales role that requires a blend of excellent customer service, physical stock management, and ERP system experience.

POSITION INFO:
Key Responsibilities

• Showroom & Over-the-Counter Sales: Provide expert product advice to walk-in trade and retail customers. Identify the correct fasteners, tools, or welding equipment based on customer specifications.
• Warehouse & Stock Coordination: Retrieve products directly from the warehouse (located behind the showroom) for immediate sales.
• Process orders for Ex-Factory items when specialised stock is required directly from the manufacturer.
• Sales Administration (ERP): Manage the full desk-side sales process:
• Generate and send professional Quotes via email.
• Create Sales Orders and ensure accurate stock deduction.
• Process final Invoices for over-the-counter collections.
• Merchandising: Maintain a high standard of showroom presentation, ensuring shelves are stocked and products are correctly labeled.

• Education: Grade 12 / Matric Certificate.
• Experience: Minimum of 2 years of sales experience, specifically in a trade counter or industrial retail environment.
• Industry Knowledge: Strong preference for candidates from the fastener, hardware, or engineering supply sectors. You must be familiar with technical product ranges (e.g., bolt grades, thread pitches, power tool brands).
• Systems Proficiency: Must be computer literate with experience using an ERP system (e.g., K8, IQ Retail, Pastel, Syspro) for generating quotes and invoices.
• Physical Fitness: Ability to work on your feet and move between the showroom and warehouse to pull stock throughout the day.

• Product Specialist: A candidate who understands the "nuts and bolts" of the industry and can offer technical solutions to customers.
• Efficient Administrator: High attention to detail to ensure SKU codes, quantities, and pricing are 100% accurate on all documentation.
• Professional Communicator: Able to handle face-to-face interactions with a service-oriented attitude and write clear, professional emails for quotations.