Credit Controller

Credit Controller

Main Purpose of the Role:
• Responsible and accountable for maintaining an allocated Debtors Book

FUNCTIONAL AREA:
• Finance

Reports to:
• Credit Manager

Internal Team Interaction:
• (Information, support, advice): Product and Dealer Support Managers, Sales Department, Creditors: exchange of information, support, advice, persuasion

External Team Interaction:
• (information, support, advice, persuasion/ negotiation): Dealers: exchange of information, support, advice, persuasion

NO.
WHAT?
ACTIVITY
HOW?
TASKS TO BE EXECUTED
CRITICAL OUTCOMES REQUIREMENT
1.

Dealer Credit Management  Control Dealer credit activities through:
 Management of customer accounts, credit limits/terms, orders on hold
 Ensure payments are received on or before due dates
 Process receipts from bank statements
 Follow up on unpaid accounts
 Carry out dealer account reconciliations
 Process journal entries
 Resolve queries through interaction with dealers and product divisions
 Releasing of Credit Notes captured on Syspro
 Identify delinquent dealers and escalate
 Weekly age analysis to be sent to the Credit Manager with comments
Admin work eg filing, credit note listing, amendment forms etc Exposure to losses minimised
Dealer satisfaction
Maximise collections
Company records are complete and accurate
2.

Dealer Credit Review / New Accounts  Compile Credit File incorporating Credit application, Deed of Suretyship and relevant documents for new accounts,
 Buying patterns, etc are added to the file for credit reviews
 Confirm the credit application and documents are correct
 Carry out ITC checks
 Complete trade references
 Prepare and discuss findings with Credit Manager within the stipulated timeframe
Accounts to be set up / updated on Syspro Identify potential risk or opportunity for increased sales
Company records are complete and accurate
3.

Month End  Ensure all receipts, journals and internal account entries have been completed prior to close-off of Debtors Book
 Printing and emailing statements
Send Age analysis with comments for accounts overdue and 60 days to Credit Manager On time and complete
No negative interest impact
Dealer satisfaction

4.

5. Year / Half Year-End

Support  Identification of potential bad debt write-offs to Credit Manager for review on a spreadsheet
 Spreadsheet with credit balances to be reviewed
 Processing of credit related entries
Processing bad debt related entries

Support credit control team as required Correct provision
Accurate and on time

Effective teamwork

MOST COMPLEX ASPECTS TYPICAL OF ROLE: Delivering on dealer expectations of sales service levels. Excellent communication skills

DESCRIBE FLUCTUATION OF WORK (even flows, predictable peaks, unforeseen peaks): Even flows with predictable peaks

LIMITS TO AUTHORITY:

COMPETENCIES

(Weight = 1 is desirable, 2 is necessary but can be developed on the job, 3 is essential)

Technical Acumen

Demonstrates well developed knowledge of required processes and compliance requirements. Pays attention to detail in following process requirements. Analytical with deductive and problem solving ability. 3
Business Acumen

Able to develop a sound working knowledge of dealers’ business. Demonstrates a clear understanding of the business case for the requirements of the role. Able to critically evaluate information and act accordingly. 3
Interpersonal Skill

Able to develop effective working relationships with others and manage conflict through patience and persuasion. Displays integrity, empathy and service ethic. Demonstrates ability to communicate effectively at all levels. 3
Service focus Display customer service ethic both internally and externally. 3
Problem-solving, decision making, interpersonal skills, business acumen, planning, response to pressure, innovativeness, leadership, etc