Credit Controller - Billing

SUMMARY:
Responsible for achieving collection targets, ensuring accuracy of monthly billing. Prepare monthly commission reports and resolve customer queries.

POSITION INFO:
Key Performance Areas:

• Monthly billing 35%
• Achieve Collections within Debtors Days 25%
• Sales Commission reports 15%
• Maintain Customer Relationships 15%
• Teamwork 10%

• Knowledge of debtors follow up function
• Sound knowledge of accounting principles (debits and credits)

• Computer skills, including advanced Excel skills and basic proficiency in SAP
• Communication skills in English (verbal and written)
• Strong reconciliation skills

• Customer Responsiveness
• Assertive
• Team Player
• Attention to detail
• Numerical reasoning
• Deadline driven
• Accurate
• Conflict handling Skills
• Problem Solving Strong negotiation skills

• Matric and 3 year credit management qualification, or equivalent

• 3-5 years’ experience in credit management environment

• C3

• Sales staff and management

• Customers
• Auditors

• Update re-occurring invoice template, run monthly invoices and email to Customers on time - Accurate information, within deadlines
• Ensure sales order matches the signed Schedule of Service or Customer Contract on new services, before processing invoice - Accurate information on system
• Verify all required details is accurately captured on sales orders, e.g. end user, country, retention sales manager etc. - Accurate information by country
• Ensure billing for all new orders, cancellations, upgrades, downgrades, renewals and moves - Processed accurately and timeously
• Compile Month end reporting e.g. New Business report, Credit Notes and SLA credit reports and submit for review by Financial Manager - Accurate, on time reporting

• Assist credit controller on cash collections. Achieve a minimum monthly target
  • 95% of cash target
  • Overdue to be less than 3% of outstanding book
  • Debtors collected within 45 days
• Attend weekly debtors meetings with sales and finance teams, to raise and resolve any billing queries, and to ensure debt is collectable - Minutes kept of agreed action steps, and actions followed through.
• Work closely with Contract Managers on Customer accounts in arrears - Accurate feedback on a weekly basis

• Update the commission reports with required information and send to the Financial Manager for authorization - Accurate information, within deadlines
• Ensure that the commission reports are completed and sent to the COO and Sales Director within two days after month end. - Accurate information, within deadlines
• Resolve all commission queries in a friendly manner and as timeously as possible. - Feedback from Sales
• Update New and Retention business information on SAP as and when required. - Accurate information

• Send new Customer confirmation to Sales department - Before first transaction is processed
• Send documents to Customers when requested i.e. credit notes, invoices and statements - Feedback from Customers
• Obtain written consent from Customer for any changes or updates - Customer feedback
• Resolve all Customer queries in a friendly manner and as timeously as possible - Feedback from Customers
• Maintain an accurate, up to date history of all queries - Available, whenever requested

• Work with colleagues to achieve overall team goals - Demonstrate willingness to assist others
• Highlight problems and work with team to find solutions - Suggest solutions instead of problems
• Take personal ownership of problems - Go the extra mile for the Customer