Credit Manager

SUMMARY:
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POSITION INFO:

A dynamic and thriving organization, managing debtors for multiple clients with a strong emphasis on accuracy, efficiency and client satisfaction. We are looking for a seasoned professional to oversee our Credit Control and Verification Teams, ensuring smooth operations, effective communication and robust management of credit procedures: 

Requirements: 

• Qualification in Finance or related field
• 5+ years proven experience in management, particularly within credit control
• Strong knowledge of credit control procedures, including debtor insurance
• Solid understanding of invoices, proof of delivery, and related documentation
• Excellent communication skills, with the ability to liaise effectively with various stakeholders
• Investigative nature and attention to detail in reviewing documentation and addressing queries
• Knowledge of factoring is an added advantage
• Ability to assess risks associated with clients/debtors and make informed decisions

Responsibilities: 

• Manage two teams (Credit Control and Verification) consisting of approximately 20 staff members
• Oversee communication and collaboration within the teams, ensuring smooth workflow and operations
• Monitor monthly collections and scrutinize overdue accounts
• Provide guidance to teams on necessary actions for problematic accounts
• Handle queries and provide exceptional service to debtors and clients
• Communicate effectively with staff, management, clients, debtors, credit bureaus, and insurers
• Review and investigate invoices, proof of delivery, and other related documentation
• Approve annual and sick leave, and manage staff KPIs and assessments
• Assess and approve credit applications
• Review each client's debtor ledger with Credit Controllers, providing feedback and making decisions on required actions.
• Monitor and guide the workflow in both the verification and credit control departments.
• Assess risks associated with clients and debtors, and provide recommendations to management
• Have knowledge of debtor insurance (e.g., Credit Guarantee, Coface) and factoring (preferred)