Cruise and Incentive Specialist Planning

SUMMARY:
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POSITION INFO:
The Planning Team is responsible for preparing quotations and proposals, sourcing products, negotiating supplier rates, converting quotes into bookings, and securing all required travel services. Once confirmed, bookings are handed over to the Operations Team prior to travel. The role focuses on: Cruise shore excursions (shorex) Land programmes Hotel stays Turnaround programmes Incentive travel programmes Key Responsibilities: Design and develop creative cruise and incentive travel programmes throughout Southern Africa. Prepare detailed costings, quotations, proposals and presentations. Negotiate rates, terms and conditions with suppliers. Convert quotations and proposals into confirmed bookings. Book and coordinate all required travel services, including accommodation, transport, touring and related supplier services. Plan and manage cruise shore excursions (shorex), land programmes, hotel stays, turnaround programmes and incentive travel programmes. Prepare customized incentive and cruise proposals in line with client requirements and budgets. Hand over confirmed files to the Operations Team prior to travel, ensuring all documentation is accurate and complete. Source and evaluate new tourism products, accommodation and experiences. Maintain strong relationships with suppliers, agents and internal stakeholders. Ensure all proposals are commercially viable and meet profitability targets. Manage supplier commitments, allocations and booking requirements. Support business development initiatives and RFP responses. Maintain accurate records and documentation throughout the planning process. Deliver exceptional service levels and ensure client expectations are met. Requirements Minimum 5 years' experience in an inbound tour consulting or travel planning role. Strong knowledge of Southern African destinations and tourism products. Proven experience preparing travel quotations, costings and proposals. Advanced Microsoft Excel skills. Excellent written and verbal communication skills. Strong negotiation and relationship management abilities. Ability to work independently and manage multiple projects simultaneously. High level of attention to detail and organizational skills. Relevant travel or tourism qualification preferred. Preferred Experience: Previous experience within the cruise, incentives, events or luxury travel sector. Experience working with international travel agents and tour operators. Knowledge of contracting and supplier management. Competencies: Commercial awareness Client-focused approach Problem-solving ability Strong planning and organizational skills Time management Attention to detail Creativity and innovation Team collaboration Ability to perform under pressure Benefits Medical Aid: Discovery, company covers 50% contribution for main member + 1 x dependent Pension Fund: 50% company contribution + Risk benefit