Customer Care Centre - Consultant - Gauteng, Edenvale

SUMMARY:
Customer Care Centre Consultant - Gauteng, Edenvale
 
#DriveYourCareerForward by joining a dynamic dealership team as a Customer Care Consultant.

Our client, a well-established dealership in Edenvale, is looking for a professional, motivated, and service-oriented Customer Care Consultant. The successful candidate will play a key role in delivering an exceptional customer experience by managing enquiries, bookings, complaints, and after-sales support for their group of dealerships.

This role ensures that clients feel valued, supported, and confident in the dealership’s services while helping maintain high customer satisfaction and retention.
This position is ideal for someone who is young and vibrant and who thrives in a fast-paced environment, enjoys solving customer challenges, and has excellent communication skills. Join the team and contribute to a positive, professional, and customer-focused dealership experience!

Remuneration:
R 12 000 per month plus allowances
Benefits: Provident Fund, Medical Aid allowances

POSITION INFO:
Duties include

• Manage high volumes of inbound and outbound customer calls, emails, and messages professionally and efficiently.
• Facilitate the complete customer care process, ensuring enquiries and complaints are resolved promptly.
• Maintain detailed records of customer interactions, complaints, and resolutions with appropriate escalation to departmental heads when required.
• Liaise with specialists or relevant departments to provide accurate and timely solutions to customers.
• Engage in lead generation through cold calling and customer follow-ups.
• Provide accurate management reports and feedback to support operational improvement.
• Ensure high standards of telephone etiquette, professionalism, and customer engagement at all times.

• Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous.
• 2–3 years’ experience in a customer service or contact centre environment; dealership experience preferred.
• Proficient in MS Office; knowledge of CMS or motor industry customer case management systems is a plus.
• Excellent verbal and written communication skills in English and a local language.
• Strong negotiation, problem-solving, and customer engagement skills.
• Mature, reliable, self-motivated, target-driven, organized, and a team player.
• Preference to a female, not older than 28 years of age.
• Must reside in the East Rand or within close proximity to Edenvale.