Customer Care Consultant

Recruiter:

HR Genie

Job Ref:

CCCENV

Date posted:

Monday, February 21, 2022

Location:

Cape Town, South Africa

Salary:

Market related

JOB SUMMARY:
Our client is looking for a Customer Care Consultant to join their team.

JOB DESCRIPTION:

Our client is looking for a Customer Care Consultant to join their team.

• Distributes, controls, and summarizes the results of the Customer Satisfaction Survey sent to Distributors.
• Manages box replacements to ensure they are processed and delivered on time and in full and ensures backorders are communicated.
• Reports irregularities and other non-conformities relating to customer complaints which forms part of the continual quality improvement process.
• Carries out all tasks according to relevant Standard Operating Procedures which are obtainable in each department.
• Maintains statistics, generates, and submit reports timeously by extracting from the Distributor Portal, company website
• Provides monthly reporting to Quality Assurance Manager.
• Provides reporting when requested and required for complaint trending.

Key Skills
• Problem-solving skills on Quality Assurance issues
• Administrative capabilities
• Data analysis and reporting skills
• Professionalism
• Determination to resolve and complete tasks
• Willingness to address challenging situations
• Shows interest and enthusiasm towards work
• Team player

Job Role: Customer Care Consultant

Industry: Other

Salary: Negotiable

Required Skills

3 Years of Experience

Qualifications

• Relevant Tertiary qualification related to Customer Service / Relations. Bsc in Quality or equivalent
• 2- 3 years experience in Quality Assurance involving the management of customer complaints is essential.
• Good understanding of products and their purpose of use and benefits is advantageous.
• 1-2 years experience in Customer Care or equivalent.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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