Customer Care Representative

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006153/CL

Date posted:

Wednesday, February 25, 2026

Location:

Kraaifontein, South Africa

Salary:

Monthly

SUMMARY:
CUSTOMER CARE REPRESENTATIVE

Cape Town (Kraaifontein): My client, a well-established company in the FMCG sector, is seeking a Community / Customer Service Representative to join their dynamic team. This role is ideal for a proactive and detail-oriented individual eager to grow within a fast-paced FMCG environment.

POSITION INFO:

Purpose of the Role: To support the marketing team with the coordination and execution of campaigns and events, assist in content creation, manage communication platforms, and contribute to initiatives that drive brand awareness and revenue growth.

Key Responsibilities Include but Are Not Limited To

Assisting with planning and executing marketing campaigns
Supporting brand events during office hours and some weekends
Providing input on email and social media content
Liaising with stores and customers, including complaint handling
Managing social media communities
Coordinating product giveaways and promotions
Tracking customer requests and escalating as needed
Conducting market and competitor research
Preparing reports from campaign and sales data
Collaborating on promotional material design
Creating content including videos and product posts
Organising promotional activities and launches
Providing general admin support and ad hoc tasks

Criteria

Minimum 2 years’ marketing experience
Experience in ecommerce and digital platforms
Strong communication and customer service skills
Ability to multitask under pressure
Proficient in MS Office; basic Adobe knowledge beneficial
Reliable and accountable work ethic
Interest in cooking and baking advantageous
Organised, proactive, and team-oriented
Driver’s licence and own transport advantageous

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