Customer Care Specialist

Recruiter:

Call Centre Staffing

Job Ref:

CPT001874/LS

Date posted:

Thursday, July 31, 2025

Location:

Auckland Park, South Africa

SUMMARY:
Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.

POSITION INFO:

Act as the proactive point of contact for students, both in person and through phone, email, or chat.

Assess student needs, and provide accurate guidance or direct them to appropriate resources.
Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
Maintain detailed and confidential records of students using the institution’s student support management system.
Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
Advocate for student needs while balancing institutional policies.
Be very familiar with operations and procedures.
Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
Contribute to a welcoming environment that supports student success and belonging.
Stay up to date on changes in policies, support programmes, and student systems.
Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.

Required:
Degree in Student Services, Education, Psychology, Communications, or a related field.
2-5 years of experience in a customer service or student support environment.
Exceptional communication, active listening and writing skills.
Demonstrated ability to work with students from diverse backgrounds.
Familiarity with Microsoft Office or Google Workspace, information systems and data management.

Similar jobs you might be interested in:

Customer Care Specialist
Location: Auckland Park
Salary:
Our Client is looking for customer care specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.
1 day ago

Customer Services Advisor
Location: Auckland Park
Salary: R10 000
Our Client is looking for customer care specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.
9 days ago

Service Centre Manager (Material Handling Equipment)
Location: Johannesburg
Salary: Salary: TCTC R83 500 Kpm
An experienced Service Centre Manager is required for permanent employment in the East Rand. The successful candidate will be responsible for leading all operations and sales functions within a busy service centre environment, aligned with the company’s customer service and sales strategy
Today

Workshop Foreman
Location: Johannesburg
Salary:
Job Title: Workshop ForemanReports To: Service ManagerSalary: R27,500.00 per monthLocation: Johannesburg NorthDepartment: Service / Workshop
3 days ago

Junior Service Advisor - Automotive Dealership - Boksburg
Location: Johannesburg
Salary:
#DriveYourcareerForward – Keen to Grow in the Motor Industry?If you have any aftersales experience within the automotive space, if you are customer focused with a passion for service and people, this could be your entry into the service advisory space.As a service advisor you will place a crucial role in the dealership by acting as the primary point of contact for customers requiring vehicle...
4 days ago

Front Desk Client Experience Assistant - Hospitality Salon -Midrand
Location: Johannesburg
Salary: ***CTC – R8,000.00 – R12,000.00 (Negotiable, based on skills, experience and in relation to current package)
Front Desk Client Experience Assistant - Hospitality Salon -Midrand
4 days ago

Patient Services Manager
Location: Johannesburg
Salary:
7 days ago

Dealer Principal - Gauteng, Northern Suburbs
Location: Johannesburg
Salary:
#DriveYourcareerForward – Step into the Drivers Seat as a dynamic Dealer Principal and lead an exceptional brand towards growth and success!If you are an experienced and passionate Dealer Principal, who thrives on autonomy and is confident in driving business growth and customer satisfaction, then don’t think about this opportunity twice, apply now!The main purpose of the Dealer Princi...
8 days ago

New Vehicle Sales Manager
Location: Centurion
Salary:
We are looking for an experienced and results-driven New Vehicle Sales Manager to lead a Premium vehicle dealership sales team. The ideal candidate will have a proven track record in achieving sales targets, driving team performance, and delivering exceptional customer experiences. This role requires strong leadership, strategic thinking, and a passion for the automotive industry.
8 days ago

Salesman - Automotive Parts (Roodepoort)
Location: Johannesburg
Salary: 8000 Monthly
Job purpose:To provide an exceptional level of service to current and prospective customers relating to all parts being sold over the counter, online, or any other platform. The Salesman will assist the customer in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.Qualifications and or Expe...
10 days ago