Customer Engagement and Growth Manager

Recruiter:

Empire Recruitment

Job Ref:

JHB000056/Trin

Date posted:

Thursday, October 9, 2025

Location:

Johannesburg, South Africa

Salary:

300000 Annually

SUMMARY:

Johannesburg | Full-time | Strategic Growth Role

If understanding customer behaviour and turning data into growth is your thing — this role speaks your language.
Our client in the technology and digital commerce space is on the lookout for a Customer Engagement & Growth Manager — a strategic thinker who can turn insights into action. You’ll design and lead engagement strategies that drive usage, redemption, and loyalty across multi-channel customer journeys.

POSITION INFO:

What You’ll Do:

Build and own a full customer communication strategy — mapping who, when, and how we connect across email, SMS, WhatsApp, push, and more.
Develop engagement frameworks that boost gift card redemption, membership usage, and average order value.
Create segmentation and targeting strategies to onboard, retain, and reactivate customers.
Partner with marketing, product, and data teams to deliver campaigns that convert.
Monitor performance metrics — from open rates to customer lifetime value — and continuously optimise.
Drive measurable growth in customer engagement and brand loyalty.

What You’ll Need:

3+ years’ experience in CRM, lifecycle marketing, or customer engagement.
Proven success in segmentation, retention, and conversion-driven campaigns.
Experience in retail, e-commerce, or digital environments.
Strong analytical mindset and ability to translate data into meaningful outcomes.
Familiarity with engagement platforms and messaging tools (email, push, WhatsApp Business).
Bonus: HTML/CSS skills or experience with emerging communication channels.

Why This Role Matters:

You’ll help shape how customers experience and connect with the brand — using data and creativity to drive real commercial results.
If you’re ready to turn engagement into measurable growth, we’d love to hear from you.

#DigitalMarketingJobs #CustomerEngagement #GrowthMarketing #EmpireRecruitmentSA #BuildingYourFuture

Similar jobs you might be interested in:

Customer Engagement and Growth Manager
Location: Johannesburg
Salary: 300000 Annually
Johannesburg | Full-time | Strategic growth RoleIf understanding customer behaviour and turning data into growth is your thing — this role speaks your language.Our client in the technology and digital commerce space is on the lookout for a customer engagement & growth manager — a strategic thinker who can turn insights into action. You’ll design and lead engagement strategies...
17 days ago

Customer Engagement Manager
Location: Johannesburg
Salary:
We’re looking for a driven customer engagement manager to take charge of client relationships and deliver outstanding customer experiences. Join a forward-thinking team where your impact will be seen and valued every day.
12 days ago

Senior Retail Manager
Location: Sandown
Salary:
We are currently seeking to appoint an experienced Senior Retail manager to lead operations at our hypermarket dealership. The ideal candidate will be responsible for managing a dynamic team of sales staff, driving performance, and ensuring exceptional customer service across all departments.
2 days ago

CEO (Chief Executive Officer)
Location: Pretoria
Salary: R1.2-R1.6 million p/a + R750 000 annual bonus
We have an opportunity for an experienced entrepreneurial minded CEO for a company within the telecommunications industry, based in the Pretoria East area, to lead the company into its next chapter of growth, operational excellence, and digital transformation.The ideal candidate will demonstrate a high level of emotional intelligence and a willingness to take a hands-on approach, actively engaging...
2 days ago

Commercial Systems Manager
Location: Centurion
Salary:
We are looking for a manager: Commercial Systems & Enablement to lead and optimize the organization’s commercial systems ecosystem, covering CRM, sales, ordering, and customer self-service platforms. This role is ideal for a seasoned professional with both technical expertise and leadership experience, who can drive system adoption, integration, and continuous improvement to enhance cust...
2 days ago

Lead Adanced Process Control (APC) Engineer (CH1178)
Location: Pretoria
Salary:
2 days ago

Junior Sales Consultant - Interior regions of SA
Location: Johannesburg
Salary: R25 000
We are seeking a Junior Sales Consultant!
4 days ago

Key Account Manager Isando
Location: Isando
Salary:
Key Account managerIsando
5 days ago

Key Account Manager
Location: Johannesburg
Salary:
New role is available for a Key Account manager for our client in the commercial vehicle industry, based in Isando JHB.
5 days ago

KEY ACCOUNT MANAGER â AUTOMOTIVE (KEMPTON PARK)
Location: Johannesburg
Salary:
The Key Account manager will drive growth by developing and managing strategic relationships with large national fleet operators. Working closely with the dealer network and Regional Sales managers, this role ensures professional national-level fleet engagement, increased sales volumes, and consistent customer experiences.
5 days ago