Customer Experience Analyst

Recruiter:

A 1L Realization (Pty) Ltd

Job Ref:

JHB000869/Tshid

Date posted:

Monday, February 2, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Our client in the telecoms sector is looking for Customer Experience Analyst on a contract duration of 6 to 12 months.

Job Summary:
A Customer Experience Analyst evaluates customer interactions and feedback to improve overall customer satisfaction, loyalty, and service performance. The role focuses on analyzing customer data, identifying pain points, and recommending improvements across customer journeys, processes, and service channels.

POSITION INFO:
Required Skills & Competencies:

Strong data analysis and reporting skills.
Experience with customer feedback and survey tools.
Knowledge of customer journey mapping and CX frameworks.
Analytical and problem-solving ability.
Excellent communication and stakeholder engagement skills.
Ability to translate data into actionable insights.
Process improvement mindset.

Qualifications & Experience:

Degree or diploma in Business, Marketing, Data Analytics, or related field.
2–5 years experience in customer experience, customer insights, or business analysis roles.
Experience using analytics and reporting tools (Excel, Power BI, Tableau, etc.).
Experience in customer service or contact center environments is advantageous.

Key Performance Indicators (KPIs):

Improvement in customer satisfaction metrics.
Reduction in customer complaints or service failures.
Implementation success of CX improvement initiatives.
Quality and timeliness of CX reporting.

Similar jobs you might be interested in:

Customer Experience Analyst
Location: Johannesburg
Salary:
Our client in the telecoms sector is looking for customer experience analyst on a contract duration of 6 to 12 months.Job Summary:A customer experience analyst evaluates customer interactions and feedback to improve overall customer satisfaction, loyalty, and service performance. The role focuses on analyzing customer data, identifying pain points, and recommending improvements across customer jou...
Today

Customer Experience Advisor
Location: Johannesburg
Salary:
customer experience ADVISOR - MIDRAND, JOHANNESBURG
Today

Service Quality & Customer Experience Manager
Location: Johannesburg
Salary:
26 days ago

Systems & Client Support Specialist (MMS)
Location: Pretoria
Salary: Annually
Systems & Client Support Specialist who is highly motivated, technically proficient who will responsible for real-time processing platform. The ideal candidate will play a critical role in ensuring smooth technical operations for our clients.
Today

Data Analyst (Predictive dialer systems in call centre) - (Banking/Financial services call centre) - 6 month contract
Location: Johannesburg
Salary:
3 days ago

Systems & Client Support Specialist (MMS) - Hybrid
Location: Pretoria
Salary:
4 days ago

IT KPI/ Service Performance Analyst (Telecom Systems)
Location: Johannesburg
Salary:
Our client in the telecommunications sector is looking for a IT KPI/ Service Performance analyst (Telecom Systems) contract duration 6 to 12 months. Role PurposeThe IT KPI & Service Performance analyst is responsible for defining, monitoring, validating, and optimizing a composite IT performance KPI derived from critical customer-facing telecom processes. The role ensures end-to-en...
5 days ago

Data Analyst I
Location: Sandton
Salary: Annually
Data analyst I
6 days ago

Associate Analyst Consultant
Location: Sandton
Salary:
A Leading Hospitality & Travel Company is looking for a ASSOCIATE analyst CONSULTANT to join their team.
6 days ago

Associate Analyst Consultant (within Centre of Excellence Team)
Location: Sandton
Salary: Market related
Crucial role in fostering a culture of excellence and continuous learning within our organization.
6 days ago