Customer Experience Manager

Recruiter:

The Working Earth

Job Ref:

TWE002235/LLO

Date posted:

Thursday, June 11, 2026

Location:

Johannesburg, South Africa

Salary:

850000 Annually

SUMMARY:
A leading Education Group is seeking a strategic and customer-focused Client Experience Manager to drive parent and student satisfaction, retention, and customer experience across multiple campuses.
This role will focus on improving the end-to-end customer journey, analysing customer feedback and retention trends, influencing operational improvements, and partnering with campus leadership teams to ensure a consistent and exceptional experience for students and parents.

POSITION INFO:
Skills:

Relevant Degree in Business, Marketing, Communications, Customer Experience, Psychology, or related field.
5+ years' experience in Customer Experience, Customer Success, Retention, Operations, Education, or Service Management.
Proven experience driving customer retention and satisfaction initiatives.
Strong stakeholder management and influencing skills.
Experience analysing customer data and translating insights into action.
Valid driver's licence and willingness to travel between sites.

Job Description:

Develop and implement customer experience and retention strategies.
Analyse customer feedback, NPS, satisfaction surveys, and retention data.
Identify at-risk customers and drive proactive retention initiatives.
Partner with campus leadership teams to improve customer experience outcomes.
Identify service gaps and implement continuous improvement initiatives.
Monitor and report on key customer experience and retention metrics.
Drive a customer-centric culture across multiple sites.
Act as an escalation point for complex customer experience matters.

If you are passionate about customer experience, retention, relationship management, and driving meaningful change through data and insight, we would love to hear from you.

If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable positions.

We also invite you to contact us to discuss other exciting career opportunities!

Similar jobs you might be interested in:

Customer Experience Manager
Location: Johannesburg
Salary: 850000 Annually
A leading Education Group is seeking a strategic and customer-focused Client experience manager to drive parent and student satisfaction, retention, and customer experience across multiple campuses.This role will focus on improving the end-to-end customer journey, analysing customer feedback and retention trends, influencing operational improvements, and partnering with campus leadership teams to ...
Today

Operations Manager: Customer Experience Centre
Location: Johannesburg
Salary:
A leading, international customer-focused organisation is seeking an experienced Operations manager to lead and optimise a high-performing service team.
2 days ago

Customer Experience Consultant
Location: Johannesburg
Salary:
86 days ago

Sales Operations Manager
Location: Johannesburg
Salary: MR Monthly
Our Client is looking for a Sales Operations manager to join their team
Today

Accounts Clerk (6-Month Contract)
Location: Johannesburg
Salary:
Accounts Clerk (6-Month Contract)Johannesburg, GautengJob PurposeThe Accounts Clerk is responsible for providing comprehensive accounting and administrative support to the Financial manager and finance department. The role ensures the accurate processing of financial transactions, maintenance of financial records, reconciliation of accounts, payroll administration, statutory submissions, and gener...
Today

Regional General Manager – Johannesburg
Location: Johannesburg
Salary: Negotiable
Regional General manager – Johannesburg
Today

Manufacturing Manager - Cable manufacturing
Location: Johannesburg
Salary: Market related
Manufacturing manager - Cable manufacturing
Today

Dispatch Manager (FMCG)
Location: Pretoria North
Salary:
Today

BI, Analytics & Data Insights Manager
Location: Johannesburg
Salary:
Today

BI Project Coordinator
Location: Johannesburg
Salary: 20000 Monthly
Vacancy: Business Intelligence (BI) Department Project CoordinatorSector: Corporate Pharmaceutical & FMCG RetailLocation: Rivonia, Gauteng (On-Site)Position Type: Full-Time, PermanentAbout the RoleWe are seeking a meticulous and results-driven BI Department Project Coordinator to oversee retail media campaign management, compliance, and execution across a national pharmaceutical retail footpri...
Today