Customer Experience Manager - Paarl

Recruiter:

Vine Recruitment

Job Ref:

CPT000245/AE

Date posted:

Friday, June 13, 2025

Location:

Paarl, South Africa

SUMMARY:
Our client in the Boland is looking for an experienced and detail-oriented Customer Experience Manager to oversee end-to-end order management, customer service, packaging innovation, and team coordination across various departments and seasonal projects. This role is crucial in ensuring seamless customer journeys, efficient internal processes, and high-quality execution across all operational touchpoints.

POSITION INFO:
Requirements:
Minimum 5 years of experience in operations, logistics, or customer service management
Demonstrated excellence in customer-facing communication, both written and verbal.
Fluent in Afrikaans & English
Previous experience in e-commerce or retail field a plus
Thorough understanding of luxury brands within the retail space
Strong people skills and problem-solving skills
Leadership and management capabilities
Experience working cross-functionally with warehousing, fulfilment, marketing and customer service teams
Ability to manage multiple projects and priorities in a fast-paced environment
Available over certain weekends and public holidays

Please email your CV through to with a photo salary expectation, location and availability

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