Customer Experience Support Consultant

Recruiter:

Switch Recruit

Job Ref:

JHB000534/SB

Date posted:

Thursday, November 27, 2025

Location:

Cape Town, South Africa

Salary:

R15,000.00 Monthly

SUMMARY:
Another exciting urgent role is available! The incumbent must be available immediately. Our client is seeking a Customer Experience Support Consultant for e-commerce, last-mile delivery to join their team.

POSITION INFO:
Our client offers a last-mile delivery service through their integrated ordering apps. They ensure reliable and timely delivery services and they are looking for a superstar query-solver to join their team in Cape Town, immediately.

Duties:

Solving customer queries on last-mile deliveries.
Ensuring customer satisfaction.
Providing technical support.
Analyzing support trends.

Requirements:

Minimum 1 year of experience in a similar role handling queries on last-mile deliveries (non-negotiable).
Be available immediately.
Strong customer support skills.
Able to work sufficiently on systems.
Experience working on a MacBook is an added advantage.
Able to work independently and with initiative.

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