Customer Insights Specialist

Recruiter:

Pollock & Associates

Job Ref:

S27526T

Date posted:

Monday, September 12, 2022

Location:

Johannesburg, South Africa

Salary:

R480k CTC package offered based on level of skill and experience

JOB SUMMARY:
Reporting to CRM Manager you will be an analytical self-starter with decisive judgment and strong commercial acumen. An inquisitive mind and enjoy working on data-driven solutions within a (Retail/FMCG/Insurance) consumer business.

JOB DESCRIPTION:

You will be responsible for gathering and sharing insights that can be used to inform and support business decision-making for both B2C and B2B. Essential that you have SQL database expertise including SQL script writing and PowerBI.

Essential Qualifications, Skills and Experience:

Relevant Bachelor’s degree
Minimum 3/5 years of relevant work experience
A proven and successful background in data analysis across a large database of customers
Established experience in CRM and tools that monitor the Omnichannel customer experience
Extensive knowledge of e-commerce platforms
Ability to visualise data clearly
Advanced knowledge of MS office.
Must have excellent analytical skills

Key Outputs:

Prepare monthly Customer evolution information tracking
Leverage data to gain a deeper understanding of existing customers
Advise on customer acquisition and retention strategies based on customer behaviour
Update the database with all internal and external data and clean, maintain and enrich the database
Manage all operational tasks related to extracting data, customer, and consumer-related insights
Provide customer segmentation profiles to aid targeted
Deliver customer insights and recommendations to increase member’s lifetime value
Assist channels in their forecasting activities
Implement the onboarding process for new members, incl. email & data uploads
Provide periodic reporting data on active base, average consumption and channel preference
Complement reports with bottom-up channel views
Monitor and report relevant trends within the database and communicate them
Provide evaluation reports of consumer experience campaigns and marketing activities

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Data Scientist / Data Analyst
Location: Johannesburg
Salary:
The Future Runs on Data - and You’re Holding the Keys.You know data - you see patterns where others see chaos. Whether you’re in banking or telecoms, you’ve built your craft turning raw info into insights that move the needle. I’m not here to offer “a role”; I’m here to connect with the sharpest analytical minds in SA and line up real opportunities that ac...
1 day ago

Direct Sales Executive
Location: Johannesburg
Salary: 500 000
Seeking Sales Hunter Gatherers with IT Cold Calling Experience, willing to work hard and make good money!
5 days ago

Product Specialist
Location: Johannesburg
Salary: 40000 Monthly
New Job opportunity available for Product specialist Are you a hands-on electronics professional with a knack for solving complex technical challenges in demanding environments? Join a leader in environmental and communication systems where your expertise keeps people safe and operations running smoothly as a Product SpacialistCompany and Job DescriptionWe are recruiting for a Product specialist t...
7 days ago

Social Media and Online Reputation Management (ORM) Specialist
Location: Johannesburg
Salary: Market-related
Shape how audiences experience a leading South African automotive brand online.
11 days ago

Product Specialist Senior- Cars
Location: Meadowdale
Salary: R20k - 25k per month
Product specialist Senior, Cars, car product specialist
14 days ago

Specialist: POS Hardware and Software
Location: Sandton
Salary:
14 days ago

Head of Home Loans Collections
Location: Johannesburg
Salary:
Are you the kind of leader who thrives on turning complex credit challenges into powerful business opportunities? Here’s your chance to shape the future of secured lending and collections at one of South Africa’s most innovative banks.
18 days ago

Data Analyst
Location: Johannesburg
Salary:
Love digging into numbers and turning them into clear business insights? As a Data Analyst, you’ll play a key role in shaping decisions that matter. If you thrive on analyzing trends, building reports, and helping businesses see the story behind the data, then this Data Analyst role is calling your name.
22 days ago

Actuarial Manager
Location: Johannesburg
Salary: Annually
Ready to take the next step in your actuarial career? Weâre looking for an Actuarial Manager to lead a high-performing team in short-term insurance, driving insights, innovation, and impactful business solutions.
22 days ago

Management Accountant
Location: Johannesburg
Salary: 600000 Annually
Are you’re ready to move from reporting the numbers to influencing them? Are you a results-driven Management Accountant ready to take the next step into a strategic 2IC position? This is your opportunity to join a fast-moving, high-performance environment where finance truly partners with operations. If you thrive on numbers, process excellence, and being the Financial Manager’s right ...
24 days ago

Customer Insights Specialist

Similar jobs you might be interested in:

Create a free job alert for Customer Insights Specialist in Johannesburg