Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Business Analyst
Location: Sandton
Salary: Annually
Business Analyst
Today


Data Analyst I
Location: Sandton
Salary: Annually
Data Analyst I
Today


IT Systems Manager
Location: Centurion
Salary: Market related
To manage the outsourced services provider service delivery oversight, and contract negotiation.
Today


Senior Marketing Manager (Reporting to executive team)
Location: Johannesburg
Salary:
A well‑established and growing consumer‑focused organisation is looking to appoint a Senior Marketing manager to lead marketing for its primary brand and support the development of a broader brand portfolio.This role suits a senior marketer who is equally comfortable setting strategy and driving execution. You will be responsible for translating business objectives into impactful marketing ini...
1 day ago


Senior Marketing Manager (Reporting to executive leadership)
Location: Johannesburg
Salary:
A fast‑growing consumer‑focused brand business is looking for an experienced Senior Marketing manager to take ownership of its core brand and help guide the evolution of an expanding brand portfolio.This role is ideal for a results‑driven marketing leader who combines strategic thinking with hands‑on execution. You will be responsible for defining and delivering marketing strategy across m...
1 day ago


Senior Marketing Manager
Location: Johannesburg
Salary:
An established, rapidly scaling consumer brand group is seeking a Senior Marketing manager to take ownership of its flagship brand while supporting the expansion of a growing multi‑brand portfolio.This is a strategic leadership role for a commercially minded marketer who thrives at the intersection of brand building, data‑driven decision‑making, and revenue growth. You will own the full mark...
1 day ago


ACCOUNTANT
Location: Pretoria
Salary: Market related
Responsible for accounting function.
1 day ago


Automotive Marketing and Brand Manager - OEM Level - Gauteng, Bryanston
Location: Bryanston
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is an exciting new automotive brand establishing its head office operations and building the business from the ground up. This role is suited to an enthusiastic, committed professional who is eager to be part of a long-term journey, contribute to shaping processes and culture, an...
4 days ago


Automotive Lead Specialist - OEM Level - Gauteng, Bryanston
Location: Bryanston
Salary:
Reports to: Sales Operations managerRemuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is an exciting new automotive brand establishing its head office operations and building the business from the ground up. This role is suited to an enthusiastic, committed professional who is eager to be part of a long-term journey, contribute ...
4 days ago


Automotive Customer Care - OEM Level - Gauteng, Bryanston
Location: Bryanston
Salary:
Report to: customer experience manager / Aftersales managerRemuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is an exciting new automotive brand establishing its head office operations and building the business from the ground up. This role is suited to an enthusiastic, committed professional who is eager to be part of a long-te...
4 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions