Customer Insights and Experience Manager

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

• 5+ years’ experience in the ICT sector
• Knowledge and experience in Telecommunications industry
• Previous Management Experience
• Ability to market and sell the product/service portfolio
• In-depth understanding of the current market trends and competitors in the market and associated segment
• Understanding of ICT market and technologies
• Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
• Value proposition development and management experience.
• Customer Experience Methodology
• Customer Lifecycle Methodology
• PDLC (Product Development Life Cycle) experience
• Strategic Thinking
• Process Mapping Methodology
• Digital & Online experience  
• Understanding of Business processes
• Understanding of business systems

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