Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Specialist: IT Marketing Systems
Location: Johannesburg
Salary: 000
A vacancy reporting to the Senior manager - IT Marketing Systems exists at our organisation.
Today


Head of Auditing – Retail & Digital Sales
Location: Johannesburg
Salary: Monthly
We are seeking a commercially astute and strategically driven Head of Auditing to lead the audit, quality assurance, and compliance function across its Retail and Digital Sales ecosystem. This role is critical in ensuring sales integrity, regulatory compliance, process adherence, and revenue assurance across high-volume, target-driven environments.Operating within a B...
Today


Auditors / Quality Assessors
Location: Johannesburg
Salary: Monthly
We are seeking detail-oriented and commercially aware Auditors / Quality Assessors to support the delivery of a robust audit and quality assurance function across the business’s Retail and Digital Sales operations.This role is responsible for monitoring, evaluating, and improving sales quality, compliance, and process adherence across telesales, contact centre, and digital sales channels. Th...
Today


Manufacturing Director
Location: Midrand
Salary:
We are seeking an experienced Manufacturing Director to lead our national production and operations function within a dynamic precast concrete and paving manufacturing environment.
Today


National Key Account Manager
Location: Randburg
Salary:
The National Key Account manager serves as the primary interface between the client, the sales channel, and the Academy. The incumbent is responsible and accountable for developing and maintaining long-term, trusted relationships with a portfolio of strategic clients by identifying their needs and aligning the Academy's solutions to achieve mutually beneficial outcomes. The role is also responsibl...
Today


Marketing Manager
Location: Randburg
Salary:
The Marketing manager is responsible for owning and independently driving the group's marketing strategy, brand communications, and content output across all brands and business units. This is a senior, hands-on role for an experienced marketing professional with strong creative and copywriting ability, who can move confidently between strategy, campaign planning, content creation, and performance...
Today


Business Development Manager
Location: Johannesburg
Salary:
We are looking for 2 dynamic Business Development managers to drive growth and expand market presence in Johannesburg. This role is suited to a seasoned freight forwarding sales professional with strong commercial acumen, proven success in air and sea freight, and the ability to build lasting client relationships. The successful candidate will thrive in a fast‑paced environment, hunting new oppo...
Today


Finance & Operations Manager
Location: Centurion
Salary: 450000
 In this role... they'll all land on your desk. What do stock, sales, warehouses, customers, spreadsheets and AI have in common? Our client isn't looking for a finance person who sits in a corner producing reports. They're looking for someone who wants to be in the business, understand operations, enjoys solving problems and can spot opportunities hiding inside the numbers. If you've eve...
1 day ago


Senior Commercial Specialist
Location: Johannesburg
Salary:
Our Client, a leader in the mining services industry seeks to hire a suitably qualified and experienced Senior Commercial Specialist, based in Johannesburg GP ZA.
1 day ago


Commercial Manager
Location: Johannesburg
Salary:
Are you a commercially astute professional with a strong background in contract management, negotiations, and financial performance? This opportunity is ideal for a results-driven individual who thrives in a technical environment and enjoys partnering with stakeholders to drive business profitability and growth.
1 day ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions