Customer Insights and Experience Manager

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

5+ years’ experience in the ICT sector
Knowledge and experience in Telecommunications industry
Previous Management Experience
Ability to market and sell the product/service portfolio
In-depth understanding of the current market trends and competitors in the market and associated segment
Understanding of ICT market and technologies
Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
Value proposition development and management experience.
Customer Experience Methodology
Customer Lifecycle Methodology
PDLC (Product Development Life Cycle) experience
Strategic Thinking
Process Mapping Methodology
Digital & Online experience
Understanding of Business processes
Understanding of business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Head of Customer Experience
Location: Johannesburg
Salary: Market Related
Head of customer experience
Today

Commercial Business Partner
Location: Johannesburg
Salary: 1000000 Annually
Are you a commercially sharp finance professional who thrives at the intersection of project accounting, SAP, and strategic business partnering? Do you want a seat at the table in a globally recognised engineering and industrial technology organisation, where your financial insights directly shape project outcomes across Southern Africa?
1 day ago

Commercial Finance Business Analyst
Location: Johannesburg
Salary: Monthly
Our client, a international leader in the manufacturing and packaging industry, is seeking to employ a Commercial Finance Business Analyst to join their team based in Johannesburg (West Rand).Join a dynamic and forward-thinking team where your financial analysis, commercial insight, and business intelligence expertise will make an immediate impact. This is an excellent opportunity to partner with ...
1 day ago

Supervisor: Support Analyst â (Second Line)
Location: Johannesburg
Salary: Market Related Monthly
Job purpose:Responsible for leading and managing the second line support team, including the maintenance of the company switching applications and terminal applications in a fast-paced environment. Supervises the daily operations of the second line team, ensuring timely and professional communication with customers regarding their issues. Manages incident response and escalation processes for...
1 day ago

UX Designer
Location: Johannesburg
Salary: Market-related
Are you a UX champion who thrives on turning complex, heavy-industry technical requirements into seamless, intuitive digital experiences?
1 day ago

Head of Customer Experience
Location: Sandton, Gauteng
Salary: Market - Related
Head of customer experience
1 day ago

Operations Manager
Location: Johannesburg
Salary:
1 day ago

Actuarial Quantitative Analyst
Location: Johannesburg
Salary:
Are you an exceptional Actuarial or Quantitative graduate with an outstanding academic record and a passion for Machine Learning, Artificial Intelligence, Data Science, and emerging technologies?
1 day ago

Sales Representative - FMCG / Beauty & Personal Care
Location: Johannesburg
Salary: 200000 Annually
Drive Growth, Win New Business, and Build Lasting customer Relationships in a High-Performing FMCG Sales Environment! A well-established player in the FMCG and personal care industry is seeking a driven and ambitious Sales Representative to join its growing team.
1 day ago

Partner: New Business – Contract Logistics | Durban & Cape Town
Location: Johannesburg
Salary:
1 day ago

Customer Insights and Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights and Experience Manager in Johannesburg