Customer Insights and Experience Manager

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

5+ years’ experience in the ICT sector
Knowledge and experience in Telecommunications industry
Previous Management Experience
Ability to market and sell the product/service portfolio
In-depth understanding of the current market trends and competitors in the market and associated segment
Understanding of ICT market and technologies
Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
Value proposition development and management experience.
Customer Experience Methodology
Customer Lifecycle Methodology
PDLC (Product Development Life Cycle) experience
Strategic Thinking
Process Mapping Methodology
Digital & Online experience
Understanding of Business processes
Understanding of business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Logistics & Systems Support Specialist
Location: Johannesburg
Salary:
We are looking for a detail-oriented and analytical Logistics & Systems Support Specialist to support a high-performance logistics software platform used in fast-paced, high-volume environments. This role is ideal for someone with hands-on freight forwarding or customs clearing experience who enjoys solving complex operational and system-related challenges.About the RoleYou will provide end-to...
1 day ago

Shopper Marketing Manager
Location: Johannesburg
Salary:
1 day ago

Accounts Receivable Specialist
Location: Johannesburg
Salary:
A leading organisation is seeking an experienced Accounts Receivable Specialist to manage end-to-end accounts receivable activities across high-volume customer portfolios. This role focuses on customer engagement, collections, cash application, reconciliation accuracy, and stakeholder collaboration to protect cash flow and maintain clean customer accounts. The successful candidate will demonstrate...
1 day ago

Business Development Manager
Location: Johannesburg
Salary: TBC
Industrial Automation company looking for Business Development manager to join their team.
1 day ago

Senior Accounts Receivable Specialist
Location: Fourways
Salary: Market Related
We are currently seeking a highly skilled and detail-oriented Senior Accounts Receivable Specialist to join a well-established multinational telecommunications company based in the Sandton area. This is an exciting opportunity to become part of a dynamic, fast-paced organisation with a strong global footprint, where you will play a key role in managing the full accounts receivable function, ensuri...
1 day ago

Sales Manager
Location: Johannesburg
Salary:
1 day ago

Distribution Channel Manager
Location: Johannesburg
Salary:
1 day ago

Financial Accountant (Hospitality)
Location: Bryanston
Salary:
Job Title: Financial Accountant – HospitalityLocation: South AfricaDepartment: Finance / AccountingReports to: Financial manager / Group Financial Controller Job Purpose:The Financial Accountant is responsible for managing all accounting operations within the hospitality business, ensuring accurate financial reporting, compliance with South African accounting standards (IFRS/GAAP), and ...
2 days ago

Product / Service Designer
Location: Johannesburg
Salary:
2 days ago

Quality Assurance & Training Specialist
Location: Johannesburg
Salary: Market Related
Quality Assurance & Training Specialist
2 days ago

Customer Insights and Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights and Experience Manager in Johannesburg