Customer Insights and Experience Manager

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

5+ years’ experience in the ICT sector
Knowledge and experience in Telecommunications industry
Previous Management Experience
Ability to market and sell the product/service portfolio
In-depth understanding of the current market trends and competitors in the market and associated segment
Understanding of ICT market and technologies
Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
Value proposition development and management experience.
Customer Experience Methodology
Customer Lifecycle Methodology
PDLC (Product Development Life Cycle) experience
Strategic Thinking
Process Mapping Methodology
Digital & Online experience
Understanding of Business processes
Understanding of business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Head Sales
Location: Johannesburg
Salary:
Today

Demand Planner
Location: Randburg
Salary:
Today

Head of Insights & Client Enablement
Location: Johannesburg
Salary:
We are seeking an experienced and commercially minded Head: insights & Client Enablement to lead a high-performing insights, Quality, and Client Enablement function within a fast-paced collections and customer operations environment.This is a strategic leadership role responsible for driving AI-enabled analytics, quality oversight, client performance insights, and client ranking excellence. Th...
Today

Head of Sales
Location: Rosslyn
Salary:
Job Description: Head of Sales – Industrial Textile FiltrationPosition Title: Head of Sales – Industrial Textile FiltrationIndustry: Industrial Textiles / FiltrationKey Markets: Power Generation | Mining | Food Processing & ProductionReporting To: Managing Director / Commercial DirectorDirect Reports: Sales Executives / Sales Engineers, as applicablePurpose of the RoleThe Head of S...
Today

Sales Enablement Lead – Commercial Payments (Contract)
Location: Johannesburg
Salary:
Today

Technical Sales Specialist - Instrumentation
Location: Midrand
Salary:
Technical Sales Specialist - InstrumentationMid Career (4 - 6 yrs exp) PermanentLocation: Midrand, GautengSector: Engineering and Technical, Sales and MarketingFunction: Engineer - Sales
1 day ago

Senior Email & Retention Strategist (B2C eCommerce) – Remote, South Africa | US EST Hours
Location: Johannesburg
Salary:
1 day ago

Marketing Strategist
Location: Johannesburg
Salary: 480000 Annually
An established organisation is seeking an experienced Marketing Strategist to develop and execute integrated marketing strategies that drive brand awareness, customer acquisition, lead generation and business growth.The successful candidate will combine strategic thinking with hands-on marketing capability and have strong experience in B2C marketing, digital campaigns, customer insights and brand ...
2 days ago

Sales Representative: Dispensing Doctors & Pharmacies
Location: Johannesburg
Salary:
Sales Representative Needed for Pharmaceutical SalesPreferred Territory:Knysna - George - Garden Route - Bloemfontein - Pretoria - Pietermaritzburg - Gauteng South - Gauteng North - Gauteng West - Vaal
2 days ago

Cost Accountant
Location: Midrand
Salary: 450000
Are you a commercially minded Cost Accountant who enjoys going beyond the numbers and understanding what drives costs, margins and profitability
3 days ago

Customer Insights and Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights and Experience Manager in Johannesburg