Customer Insights and Experience Manager

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

5+ years’ experience in the ICT sector
Knowledge and experience in Telecommunications industry
Previous Management Experience
Ability to market and sell the product/service portfolio
In-depth understanding of the current market trends and competitors in the market and associated segment
Understanding of ICT market and technologies
Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
Value proposition development and management experience.
Customer Experience Methodology
Customer Lifecycle Methodology
PDLC (Product Development Life Cycle) experience
Strategic Thinking
Process Mapping Methodology
Digital & Online experience
Understanding of Business processes
Understanding of business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Key Account Manager Sportswear - Sandton
Location: Johannesburg
Salary: Basic
Key Account manager Sportswear - Sandton
Today

Marketing Manager – Retail Head Office (Sandton)
Location: Johannesburg
Salary: Basic
Marketing manager – Retail Head Office (Sandton)
Today

Marketing Specialist
Location: Midrand
Salary: Monthly
Our client, a leading medical company is looking for a Marketing Specialist to join their team for a 5 - 6 months fixed term contract. This position is based in Midrand.
Today

Sales & Commercial Manager (Head Office)
Location: Johannesburg
Salary: 40 000
Sales & Commercial manager (Head Office)
Today

Affiliate Manager – French Markets - Igaming & Betting
Location: Johannesburg
Salary:
Today

Customer Service Director (Pomona)
Location: Kempton Park
Salary:
1 day ago

AI Engineer
Location: Johannesburg
Salary: Annually
The AI Engineer will be responsible for designing, developing and maintaining advanced AI systems to support strategic objectives across voice and digital customer interaction channels. This includes the creation of production-grade AI voice bots, text bots, AI-driven QA systems for call audits and bespoke NLP/NLU systems.
1 day ago

Financial Accountant
Location: Johannesburg
Salary: 600000 Annually
A well-established organisation within the manufacturing industry is seeking a driven and detail-oriented Financial Accountant to join its team based in Johannesburg West.
1 day ago

Digital Marketing Specialist
Location: Midrand
Salary:
Digital Marketing Specialist required for our reputable, global appliance leader to manage their web content for South Africa as well as digital marketing across all business units including strategy, contact management, SNS, paid campaigns and associated reporting. The successful candidate will also serve as a custodian for digital marketing within the organization and assist Corporate Mark...
1 day ago

Senior Process Engineer
Location: Sandton
Salary: R85k - 95k per month
We are seeking an experienced Senior Process Engineer to join a high-performing environment.
1 day ago

Customer Insights and Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights and Experience Manager in Johannesburg