Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Key Accounts / New Business Development Sales - Rigid Plastic Packaging
Location: Johannesburg
Salary: Monthly
A leading plastic rigid manufacturer company requires the above to manage customers and drive revenue growth and profitability by developing and executing strategic sales initiatives, securing new business opportunities and expanding market share, specifically for the company's plastic pallet product line.
Today


Product Owner
Location: Johannesburg
Salary:
Our client in the Telecommunications & Networking sector is seeking a Product Owner on a contract duration of 6 months.Role PurposeThe Product Owner is responsible for defining the product vision and maximising business value by managing and prioritising the product backlog for data products, analytics solutions and machine learning (ML) capabilities. Working closely with business stakeholders...
Today


Business Consultant
Location: Pretoria
Salary: Annual cost to company package
Utilise your Business Consulting experience in the Petroleum industry
Today


Business Consultant
Location: Pretoria
Salary: Annual cost to company package
Utilise your Business Consulting experience in the Petroleum industry
Today


Agronomy Manager
Location: Johannesburg
Salary: Market Related
A market leader in agrochemical products is seeking an Agronomy manager to be responsible for developing and executing agronomic and marketing strategies to drive portfolio growth, provide technical leadership, and deliver innovative crop nutrition solutions aligned with market and customer needs.
Today


AI Specialist
Location: Johannesburg
Salary: Monthly
Build the Future with AI
Today


Partnerships & Affinities Specialist
Location: Pretoria
Salary: Market-Related
Partnerships & Affinities Specialist
Today


Account Manager – Group Schemes
Location: Johannesburg
Salary: Market related
Account manager – Group Schemes
1 day ago


Partnerships & Affinities Specialist | Rivonia
Location: Johannesburg
Salary: Market related
Partnerships & Affinities Specialist | Rivonia
1 day ago


Senior Administration Specialist
Location: Sandown
Salary: Market Related
Senior Administration Specialist (Investments)
1 day ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions