Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Commercial Finance Business Analyst - Johannesburg
Location: Johannesburg
Salary: Monthly
Our client, a international leader in the manufacturing and packaging industry, is seeking to employ a Commercial Finance Business Analyst to join their team based in Johannesburg (West Rand).Join a dynamic and forward-thinking team where your financial analysis, commercial insight, and business intelligence expertise will make an immediate impact. This is an excellent opportunity to partner with ...
Today


Marketing Manager - JHB
Location: Johannesburg
Salary: Monthly
Our client, an international leader in the Travel, Tourism & Leisure sector, is seeking to appoint an experienced Marketing manager at their head Office in Woodmead, Johannesburg.The Marketing manager will be responsible for developing and implementing the annual marketing strategy for our client.  The role will oversee brand management, digital marketing, media planning, campaign execution, trad...
Today


Financial Accountant
Location: Johannesburg
Salary:
The business generates revenue. The teams drive performance. The Financial Accountant makes sure it all makes sense. From managing compliance and reporting to delivering the insights that influence strategic decisions, finance sits at the centre of business success. If you're the type of accountant who sees more than just numbers and understands the story behind them, this is the opportunity for y...
Today


Product Manager (Consumer Electronics)
Location: Johannesburg
Salary: R60 000 Monthly
An exciting opportunity exists for an experienced Product manager to join a leading technology distribution and consumer electronics business, representing one of the world's most recognised and well-loved technology brands.We are looking for a commercially driven Product manager with a passion for bringing innovative products to market and driving profitable growth. This role is ideal for someone...
Today


Finance Manager - Transactional Banking
Location: Johannesburg
Salary:
If you're the kind of CA(SA) who enjoys understanding where every cent of revenue comes from, thrives on solving complex financial challenges, and isn't afraid to roll up your sleeves, this Finance manager opportunity could be exactly what you've been looking for.
1 day ago


AI Specialist
Location: Johannesburg
Salary: Annually
Step into the future of AI innovation within a fast-evolving digital and customer experience environment. This exciting opportunity is ideal for an AI Engineer passionate about building cutting-edge solutions across voice, chat, and generative AI. You will play a key role in developing intelligent automation, conversational AI systems, and advanced analytics solutions, with a strong focus on real-...
1 day ago


ACCOUNT EXECUTIVE
Location: Randburg
Salary: Market related
ACCOUNT EXECUTIVE
1 day ago


Account Manager
Location: Johannesburg
Salary: Market Related
Account manager
2 days ago


 Talent Acquisition Partner (DACH Region)
Location: South Africa
Salary: R45,000 per month plus commission
This role is responsible for managing the full recruitment lifecycle for Sales and Partner Success positions across the DACH region.
2 days ago


Account Manager: Group Schemes | Gauteng
Location: Johannesburg
Salary: Market Related
Account manager: Group Schemes | Gauteng
2 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions