Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Regional Sales Manager
Location: Johannesburg
Salary:
Our client is a fast-growing FMCG distributor operating within the nicotine and vaping category across Southern Africa. They are looking for an experienced Regional Sales manager to take ownership of sales performance, team leadership and commercial growth across the  Gauteng, North West, Free State, Mpumalanga and Limpopo areaThis is a demanding, high-ownership role covering a large and geog...
Today


Senior Billing Analyst
Location: Johannesburg
Salary: Market Related Annually
Are you a billing expert ready to take ownership of a high-volume Connectivity billing function and make a real impact?
Today


Sales Engineer
Location: Johannesburg
Salary:
Mining Equipment | Spartan, Kempton Park | PermanentAbout the companyMy client is a leading provider of mining separation and sorting technology — they design and supply the equipment that crushes, grinds, separates and sorts valuable minerals from ore. Their clients are mines and mineral processing plants across the industry.About the roleThey are looking for an experienced Sales Engineer t...
Today


Account Manager - Animal Feed
Location: Johannesburg
Salary: Market Related
A well-established manufacturer and supplier of unmodified and modified starches, glucose, and co-generated agri-products is seeking an experienced and commercially driven Accounts manager – Agriproducts to maximize revenue growth through the effective marketing and sales of agricultural products into the animal feed industry, combined with strong technical expertise in animal nutrition and ...
Today


Credit Risk Data Scientist
Location: Johannesburg
Salary: Annually
Our client is a leading financial services organisation operating within a data-driven and analytical environment. They are committed to leveraging advanced analytics, technology, and data science to enhance customer outcomes, optimise risk management strategies, and drive sustainable business growth.This is an exciting opportunity to join a high-performing analytics team where you will play a key...
Today


IT Systems Manager
Location: Johannesburg
Salary:
Are you an experienced IT infrastructure leader with a passion for operational excellence, service delivery, and team development? This opportunity offers the chance to lead critical infrastructure and support functions while driving service improvements, strengthening operational stability, and making a tangible impact across the business.
3 days ago


SME Marketing Campaign Specialist
Location: Johannesburg
Salary:
3 days ago


Senior Billing Analyst
Location: Johannesburg
Salary:
Take Ownership of the Billing Function & Drive Accuracy, Analysis and Revenue Performance
3 days ago


Specialist CVM: App Campaign Operations Consultant
Location: Johannesburg
Salary:
Our client in the Telco sector is seeking a Specialist CVM: App Campaign Operations Consultant on a contract duration of 4 months. Specialist CVM : App Campaign Operations to support the centralised execution of approved CVM, Loyalty and App promotional campaigns across participating Fintech OpCos.The successful candidate will be responsible for campaign configuration, deployment, customer jo...
4 days ago


Head of Procurement
Location: Johannesburg
Salary:
A well-established organisation operating within the commercial refrigeration, technical solutions and food & beverage environment is seeking an accomplished Head of Procurement to lead its procurement and supply chain functionThis is a high-impact opportunity for an experienced procurement leader who can combine strategic sourcing, commercial negotiation, technical procurement, supplier manag...
4 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions