Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Financial Accountant
Location: Pretoria
Salary: R300 000
Step into a career-defining opportunity with a leading retail business where your financial expertise will influence key decisions, drive profitability, and support the growth of a thriving organisation.
3 days ago


Head of Customer Experience
Location: Johannesburg
Salary: Market Related
Head of customer experience
3 days ago


Commercial Business Partner
Location: Johannesburg
Salary: 1000000 Annually
Are you a commercially sharp finance professional who thrives at the intersection of project accounting, SAP, and strategic business partnering? Do you want a seat at the table in a globally recognised engineering and industrial technology organisation, where your financial insights directly shape project outcomes across Southern Africa?
4 days ago


Commercial Finance Business Analyst
Location: Johannesburg
Salary: Monthly
Our client, a international leader in the manufacturing and packaging industry, is seeking to employ a Commercial Finance Business Analyst to join their team based in Johannesburg (West Rand).Join a dynamic and forward-thinking team where your financial analysis, commercial insight, and business intelligence expertise will make an immediate impact. This is an excellent opportunity to partner with ...
4 days ago


Supervisor: Support Analyst – (Second Line)
Location: Johannesburg
Salary: Market Related Monthly
Job purpose:Responsible for leading and managing the second line support team, including the maintenance of the company switching applications and terminal applications in a fast-paced environment. Supervises the daily operations of the second line team, ensuring timely and professional communication with customers regarding their issues. Manages incident response and escalation processes for...
4 days ago


UX Designer
Location: Johannesburg
Salary: Market-related
Are you a UX champion who thrives on turning complex, heavy-industry technical requirements into seamless, intuitive digital experiences?
4 days ago


Head of Customer Experience
Location: Sandton, Gauteng
Salary: Market - Related
Head of customer experience
4 days ago


Actuarial Quantitative Analyst
Location: Johannesburg
Salary:
Are you an exceptional Actuarial or Quantitative graduate with an outstanding academic record and a passion for Machine Learning, Artificial Intelligence, Data Science, and emerging technologies?
4 days ago


Sales Representative - FMCG / Beauty & Personal Care
Location: Johannesburg
Salary: 200000 Annually
Drive Growth, Win New Business, and Build Lasting customer Relationships in a High-Performing FMCG Sales Environment! A well-established player in the FMCG and personal care industry is seeking a driven and ambitious Sales Representative to join its growing team.
4 days ago


Commercial Financial Controller
Location: Irene
Salary:
The Commercial Financial Controller is responsible for providing financial leadership, commercial analysis, and business intelligence support to the Sales function. The role combines commercial finance, financial planning and analysis, pricing and profitability management, and data analytics to drive informed decision-making and profitable growth.The incumbent will partner closely with the Sales D...
5 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions