Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Head of Sales
Location: Johannesburg
Salary:
Today


Credit Controller
Location: Johannesburg
Salary: 300000 Annually
Are you a Credit Controller who understands that collections is as much strategy as it is persistence?If you’re someone who looks beyond “follow up and collect” and focuses on risk, relationships, and smarter processes, this could be your next move.
1 day ago


Events Coordinator
Location: Johannesburg
Salary:
We're looking for a creative and organized Events Coordinator to help bring exciting events and marketing initiatives to life. This role is perfect for someone who thrives in a fast-paced environment, enjoys planning and coordinating projects, and is passionate about creating memorable experiences.You will support marketing activities while coordinating events from concept to completion, working c...
1 day ago


Marketing Cloud Specialist
Location: Johannesburg
Salary: 500000 Annually
MARKETING CLOUD SPECIALISTOur esteemed client in Sandton is urgently seeking a Marketing Cloud Specialist for a permanent hybrid role. R500,000 – R800,000 per annum, commensurate with experience and certifications.The Marketing Cloud Specialist combines deep Salesforce Marketing Cloud platform expertise with digital marketing experience and marketing knowledge. The role is responsible for th...
1 day ago


National Customer Experience Manager
Location: Johannesburg
Salary: Monthly
Illovo (Sandton) - Are you a strategic customer experience leader passionate about transforming client journeys and driving service excellence? Take the next step in your career by shaping national customer experience strategies within a dynamic financial services environment.Our client is a well-established and highly respected financial services and employee benefits consulting firm with a natio...
2 days ago


Invoicing Clerk Isando
Location: Isando
Salary:
Invoicing ClerkIsandoRole Overview:The Invoicing Clerk is responsible for the accurate and timely preparation, processing, and reconciliation of customer invoices within our truck sales environment. The role ensures that all sales transactions are correctly captured through the Electronic Data Processing (EDP) system and seamlessly interfaced with SAP to generate compliant and accurate invoices. T...
2 days ago


Invoicing Clerk
Location: Johannesburg
Salary: Monthly
NEW VACANCY!!!Our client in the Automotive industry has a new vacancy for a Invoicing Clerk. Based in Johannesburg Eastern Suburbs
2 days ago


National Credit & Risk Manager
Location: Johannesburg
Salary: 1 500 000 Annually
Drive Credit Strategy. Mitigate Risk. Optimise Cash Flow.
2 days ago


Chief Sales Officer
Location: Centurion
Salary:
2 days ago


Senior Process Engineer
Location: Sandton
Salary: R85k - 95k per month
We are seeking an experienced Senior Process Engineer to join a high-performing environment.
3 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions