Customer Insights and Experience Manager

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

5+ years’ experience in the ICT sector
Knowledge and experience in Telecommunications industry
Previous Management Experience
Ability to market and sell the product/service portfolio
In-depth understanding of the current market trends and competitors in the market and associated segment
Understanding of ICT market and technologies
Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
Value proposition development and management experience.
Customer Experience Methodology
Customer Lifecycle Methodology
PDLC (Product Development Life Cycle) experience
Strategic Thinking
Process Mapping Methodology
Digital & Online experience
Understanding of Business processes
Understanding of business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior Medical Sales Representative (JHB)
Location: Johannesburg
Salary:
Today

D2C Website Operation Manager/Specialist
Location: Johannesburg
Salary: • Pension fund • Medical Aid
D2C Website Operation manager/Specialist
Today

Short term pricing Actuary
Location: Johannesburg
Salary:
Short term pricing ActuaryAre you a highly skilled Actuarial Data Science Specialist looking to drive advanced modelling and pricing innovation in a leading shortâterm insurance environment? This role is ideal for a technical expert who blends actuarial depth with modern machine learning to deliver measurable commercial impact across underwriting, claims, and customer analytics.An exciting perma...
1 day ago

Business Operations Officer â Domestic Settlement Services - Fixed-term Contract (12 months)
Location: Pretoria
Salary: Annually
The purpose of this position is to ensure the provisioning of effective and efficient payment and settlement services.
1 day ago

Digital Strategist
Location: Johannesburg
Salary:
1 day ago

Senior Manager Client Retention & Growth - Centurion
Location: Pretoria
Salary: R800 000p.a.
Senior manager Client Retention & Growth - Centurion
1 day ago

Senior Manager Client Retention and Growth
Location: Johannesburg
Salary:
2 days ago

Head of Digital Marketing
Location: Sandton
Salary: Monthly
We are looking for a Head of Digital Marketing to lead our Marketing team. As the Head of Digital Marketing, you will be responsible for developing and implementing digital marketing strategies, managing online brand presence, and driving online sales growth. You will oversee the digital marketing team, analyze market trends, and collaborate with other departments to ensure brand consistency. The ...
2 days ago

Financial Accountant
Location: Johannesburg
Salary:
Financial Accountant An established leader in the Financial Services sector is seeking a detail-driven Financial Accountant with strong reconciliation experience and advanced Excel skills. If you thrive in a high-performance environment where accuracy is non-negotiable, this opportunity is for you.
2 days ago

Manager: Project Management & Business Analysis (12 Months Contract)
Location: Pretoria
Salary: Annually
Responsible for leading and delivering high-impact Organisation Effectiveness initiatives . The role combines strong project management discipline with advanced business analysis capability. The incumbent will manage complex, cross-functional projects, conduct business analysis, engage stakeholders, and ensure projects deliver measurable value aligned to organisational priorities.
2 days ago

Customer Insights and Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights and Experience Manager in Johannesburg