Customer Insights and Experience Manager

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

5+ years’ experience in the ICT sector
Knowledge and experience in Telecommunications industry
Previous Management Experience
Ability to market and sell the product/service portfolio
In-depth understanding of the current market trends and competitors in the market and associated segment
Understanding of ICT market and technologies
Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
Value proposition development and management experience.
Customer Experience Methodology
Customer Lifecycle Methodology
PDLC (Product Development Life Cycle) experience
Strategic Thinking
Process Mapping Methodology
Digital & Online experience
Understanding of Business processes
Understanding of business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Digital Marketing Specialist
Location: Midrand
Salary:
Digital Marketing Specialist required for our reputable, global appliance leader to manage their web content for South Africa as well as digital marketing across all business units including strategy, contact management, SNS, paid campaigns and associated reporting. The successful candidate will also serve as a custodian for digital marketing within the organization and assist Corporate Mark...
Today

Senior Process Engineer
Location: Sandton
Salary: R85k - 95k per month
We are seeking an experienced Senior Process Engineer to join a high-performing environment.
Today

Recruitment Consultant
Location: Pretoria
Salary:
Recruitment Consultant – Build a Career Where Performance PaysPretoria | Office-BasedAt Network Recruitment, we believe success should be rewarded.As one of South Africa's leading specialised recruitment businesses and a division of a JSE-listed group, we offer ambitious professionals the opportunity to build a long-term career in a fast-paced, entrepreneurial environment where effort, resil...
1 day ago

Retail Merchandising Lead - Germiston
Location: Germiston
Salary:
1 day ago

Sports Campaign Manager
Location: Johannesburg
Salary:
1 day ago

Head of Digital
Location: Johannesburg
Salary:
1 day ago

Paid Media Specialist
Location: Johannesburg
Salary:
1 day ago

Account Executive - JHB
Location: Johannesburg
Salary:
1 day ago

National Sales Director
Location: Johannesburg
Salary:
1 day ago

Internal Auditor (Data Analytics)
Location: Johannesburg
Salary: 550000 Annually
A prominent insurance and financial services company based in Johannesburg with a growing presence in several international markets is looking for a Internal Auditor (Data Analytics) to join their Audit team.
2 days ago

Customer Insights and Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights and Experience Manager in Johannesburg