Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Digital Commerce Growth Specialist
Location: Johannesburg
Salary:
We’re expanding our digital ecosystem across direct‑to‑consumer stores, niche product sites, and a growing B2B ordering platform. To support this growth, we’re seeking a results‑driven digital specialist who enjoys experimenting, analysing performance data, and turning online channels into strong, predictable revenue generators.In this role, you’ll manage paid media, optimi...
1 day ago


Data Analyst
Location: Johannesburg
Salary:
Job Purpose:We are seeking a detail-oriented and technically skilled Junior Data Analyst with 1 to 3 years of experience to support our data-driven decision-making processes. The ideal candidate will have hands-on experience in SQL, data analysis, Power BI dashboard development, and masterdata management, data governance, and data integration. You will work closely with cross-functional teams to e...
2 days ago


Internal Auditor (Data Analytics)
Location: Johannesburg
Salary: 550000 Annually
A prominent insurance and financial services company based in Johannesburg with a growing presence in several international markets is looking for a Internal Auditor (Data Analytics) to join their Audit team.
3 days ago


Debtors Manager
Location: Johannesburg
Salary: 500000 Annually
Can you keep cash flowing faster than deliveries and collections tighter than a next-day SLA? If you’re a debtors pro who can lead a team, chase smartly, and turn receivables into results, this Debtors manager role is your next big dispatch.
3 days ago


Business Development Manager (Key Accounts)
Location: Johannesburg
Salary: 30000.00 Monthly
Are you a high-performing sales professional who thrives on growing accounts, not just maintaining them? This is an opportunity to join a well-established ICT solutions provider at a pivotal moment, where innovation, AI-driven tools, and aggressive growth strategy are reshaping the business.
5 days ago


Actuarial Manager
Location: Midrand
Salary: Annually
Are you a nearly or newly qualified Actuary ready to step into a leadership-focused role within the short-term insurance space?
5 days ago


Managing Executive: Sales and Distribution - equity - Financial Services req - CT or Centurion
Location: Pretoria
Salary: Market related
Managing Executive: Sales and Distribution - equity - Financial Services req
5 days ago


Loyalty Manager
Location: Johannesburg
Salary:
6 days ago


Digital E-Commerce Marketing Manager
Location: Johannesburg
Salary: 40 000
Digital Ecommerce managerEcommerce managerThe Ecommerce manager is responsible for the overall performance, optimisation, and day-to-day management of the online store, ensuring a seamless customer experience and driving online sales growth
6 days ago


Regional Visual Merchandiser (based in WC or FS)
Location: Cape Town
Salary:
A well-established retail clothing company is seeking a Regional Visual Merchandiser for a permanent role based in either Western Cape or Free State.
6 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions