Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Area Sales Manager - Crop Protection
Location: Centurion
Salary: Market Related
A multinational agricultural company is seeking a dedicated Area Sales manager to be responsible for defining and executing a forward-looking vision and area strategy, aligning people, resources, and partnerships to unlock new value, strengthen competitive positioning, and deliver market share growth, channel loyalty, and sustainable profitability.
Today


Business Development Manager (Key Accounts)
Location: Johannesburg
Salary: 30000.00 Monthly
Our client is looking for a Business Development manager (Key Accounts) to join their commercial team. This role is suited to a commercially driven, proactive, and relationship-focused professional with strong B2B sales experience and a passion for growing strategic accounts. The successful candidate will take ownership of key enterprise clients within the ICT aftermarket, driving revenue growth, ...
Today


Life-Cycle Services Lead
Location: Johannesburg
Salary:
Build, lead, and scale a life-cycle support function that maximises plant uptime and long-term customer value.An opportunity exists for a commercially astute and technically grounded leader to establish and grow a Life-Cycle Services function within a modular process plant environment. This role focuses on post-commissioning support, spares, service delivery, asset performance optimisation, and re...
Today


Senior Digital Marketing Manager
Location: Johannesburg
Salary:
Today


Junior Sales Consultant
Location: Midrand
Salary:
Looking for a Junior Sales Consultant to support the growth of turnkey power solutions. Ideal for those starting their career in technical sales.
Today


Assistant Marketing Manager
Location: Johannesburg
Salary:
A leading, international consumer‑facing organisation is seeking an Assistant Marketing manager to support the delivery of integrated marketing initiatives across multiple channels. This role offers broad exposure to campaign planning, execution, reporting, and stakeholder coordination, and is well suited to a marketer who enjoys combining strategic thinking with hands‑on delivery.
Today


Sales/Soil Scientist
Location: Pretoria
Salary: market related
Agronomist (Sales)
Today


Billing Administrator II
Location: Midrand
Salary:
Gijima’s Order to Cash Division is recruiting for an experienced Billing Administrator II to join the team in Midrand. The ideal candidate will be a detail-oriented and analytical professional with a strong understanding of billing processes, financial administration, and customer service principles. The successful incumbent must be able to work accurately under pressure, manage multiple dea...
1 day ago


Assistant Marketing Manager
Location: Johannesburg
Salary:
A large, well‑established consumer‑focused organisation is seeking an Assistant Marketing manager to support the delivery of integrated marketing initiatives across multiple channels. This role suits a commercially minded marketer who enjoys balancing strategy, execution, and coordination in a fast‑moving, brand‑driven environment.
3 days ago


Data & Insights Analyst (EE) (JHB)
Location: Johannesburg
Salary:
3 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions