Customer Insights and Experience Manager

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

5+ years’ experience in the ICT sector
Knowledge and experience in Telecommunications industry
Previous Management Experience
Ability to market and sell the product/service portfolio
In-depth understanding of the current market trends and competitors in the market and associated segment
Understanding of ICT market and technologies
Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
Value proposition development and management experience.
Customer Experience Methodology
Customer Lifecycle Methodology
PDLC (Product Development Life Cycle) experience
Strategic Thinking
Process Mapping Methodology
Digital & Online experience
Understanding of Business processes
Understanding of business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

National Customer Experience Manager
Location: Johannesburg
Salary: Monthly
Illovo (Sandton) - Are you a strategic customer experience leader passionate about transforming client journeys and driving service excellence? Take the next step in your career by shaping national customer experience strategies within a dynamic financial services environment.Our client is a well-established and highly respected financial services and employee benefits consulting firm with a natio...
Today

Invoicing Clerk Isando
Location: Isando
Salary:
Invoicing ClerkIsandoRole Overview:The Invoicing Clerk is responsible for the accurate and timely preparation, processing, and reconciliation of customer invoices within our truck sales environment. The role ensures that all sales transactions are correctly captured through the Electronic Data Processing (EDP) system and seamlessly interfaced with SAP to generate compliant and accurate invoices. T...
Today

Invoicing Clerk
Location: Johannesburg
Salary: Monthly
NEW VACANCY!!!Our client in the Automotive industry has a new vacancy for a Invoicing Clerk. Based in Johannesburg Eastern Suburbs
Today

National Credit & Risk Manager
Location: Johannesburg
Salary:
Drive Credit Strategy. Mitigate Risk. Optimise Cash Flow.
Today

Chief Sales Officer
Location: Centurion
Salary:
Today

Senior Process Engineer
Location: Sandton
Salary: R85k - 95k per month
We are seeking an experienced Senior Process Engineer to join a high-performing environment.
1 day ago

Business Development Manager
Location: Pretoria
Salary: Market related
Business Development manager
1 day ago

Customer Experience Leader – DBN / JHB
Location: Johannesburg
Salary:
1 day ago

DC Industrial Engineer
Location: Johannesburg
Salary: 450 000.00
There are Industrial Engineers who analyse processes.And then there are those who redesign entire operations, unlock millions in efficiencies, optimise warehouse performance, and directly influence customer experience at scale.This opportunity is for the second type.
1 day ago

Multi Brand Luxury Brand Manager - Sandton
Location: Johannesburg
Salary: Basic
Multi Brand Luxury Brand manager - Sandton
1 day ago

Customer Insights and Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights and Experience Manager in Johannesburg