Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Automotive Financial Services Lead Generation Team Leader - Gauteng, Bryanston
Location: Johannesburg
Salary:
Industry: Short Term InsuranceRemuneration: Basic Salary incl. benefits (Medical Aid and Provident Fund) + Commission Purpose Of The Job: The purpose of the Team Leader is to manage and oversee the team responsible for generating sales opportunities for the broader business, while ensuring all interactions with stakeholders and clients are professional, responsive, and courteous. A key f...
Today


Automotive Financial Services VAPS Sales Agent - Gauteng, Bryanston
Location: Johannesburg
Salary:
Reports to: VAPS Team LeaderIndustry: Short Term InsuranceRemuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: To drive revenue growth by effectively upselling a range of value-added products to existing and prospective customers, while consistently delivering exceptional customer service. The role requires strong sales capability, the abilit...
Today


Pricing Analyst
Location: Johannesburg
Salary: Annually
We are working with a well-established company in a insurance-focused environment to appoint a Pricing Analyst into their high-performing life insurance pricing team. This opportunity is ideal for a detail-oriented and analytical individual who enjoys working with data, delivering accurate outputs, and engaging with stakeholders across the business.
1 day ago


Sales Representative - Truck Body Industry
Location: Johannesburg
Salary:
1 day ago


Debtors & Financial Administrator
Location: Johannesburg
Salary: R18,000
We are seeking a detail-oriented and proactive Debtors & Financial Administrator to join our client's team in Paulshof.The successful candidate will play a key role in supporting financial operations, maintaining accurate billing processes, assisting with cash flow planning, and ensuring effective debtor management.This role requires someone who is organised, financially disciplined, and capab...
2 days ago


Managing Executive : Sales and Distribution
Location: Johannesburg
Salary: 000
The Managing Executive: Sales and Distribution is responsible for leading and executing the organisation’s distribution strategy to drive sustainable sales growth, market expansion, and client acquisition across all distribution channels.
2 days ago


Training and System Support Manager (BEE Software / SaaS)
Location: Johannesburg
Salary:
2 days ago


Brand Manager
Location: Johannesburg
Salary: Market Related
Brand manager
2 days ago


Copywriter
Location: Johannesburg
Salary: Market Related
Copywriter
2 days ago


Creative Lead
Location: Johannesburg
Salary: Market Related
Creative Lead
2 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions