Customer Insights and Experience Manager

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

Other Skills, Knowledge & Experience:

5+ years’ experience in the ICT sector
Knowledge and experience in Telecommunications industry
Previous Management Experience
Ability to market and sell the product/service portfolio
In-depth understanding of the current market trends and competitors in the market and associated segment
Understanding of ICT market and technologies
Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
Value proposition development and management experience.
Customer Experience Methodology
Customer Lifecycle Methodology
PDLC (Product Development Life Cycle) experience
Strategic Thinking
Process Mapping Methodology
Digital & Online experience
Understanding of Business processes
Understanding of business systems

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Data Analyst
Location: Johannesburg
Salary:
Job Purpose:We are seeking a detail-oriented and technically skilled Junior Data Analyst with 1 to 3 years of experience to support our data-driven decision-making processes. The ideal candidate will have hands-on experience in SQL, data analysis, Power BI dashboard development, and masterdata management, data governance, and data integration. You will work closely with cross-functional teams to e...
1 day ago

Business Development Manager (Key Accounts)
Location: Johannesburg
Salary: 30000.00 Monthly
Are you a high-performing sales professional who thrives on growing accounts, not just maintaining them? This is an opportunity to join a well-established ICT solutions provider at a pivotal moment, where innovation, AI-driven tools, and aggressive growth strategy are reshaping the business.
1 day ago

Actuarial Manager
Location: Midrand
Salary: Annually
Are you a nearly or newly qualified Actuary ready to step into a leadership-focused role within the short-term insurance space?
1 day ago

Managing Executive: Sales and Distribution - equity - Financial Services req - CT or Centurion
Location: Pretoria
Salary: Market related
Managing Executive: Sales and Distribution - equity - Financial Services req
1 day ago

Loyalty Manager
Location: Johannesburg
Salary:
2 days ago

Digital E-Commerce Marketing Manager
Location: Johannesburg
Salary: 40 000
Digital Ecommerce managerEcommerce managerThe Ecommerce manager is responsible for the overall performance, optimisation, and day-to-day management of the online store, ensuring a seamless customer experience and driving online sales growth
2 days ago

Regional Visual Merchandiser (based in WC or FS)
Location: Cape Town
Salary:
A well-established retail clothing company is seeking a Regional Visual Merchandiser for a permanent role based in either Western Cape or Free State.
2 days ago

AI Specialist
Location: Johannesburg
Salary: Annually
The AI Engineer will be responsible for designing, developing and maintaining advanced AI systems to support strategic objectives across voice and digital customer interaction channels. This includes the creation of production-grade AI voice bots, text bots, AI-driven QA systems for call audits and bespoke NLP/NLU systems.
2 days ago

Digital Web Experience & Content Specialist
Location: Johannesburg
Salary:
We are looking for a highly organised and detailâdriven Digital Web experience & Content Specialist to help elevate our online presence across multiple consumerâfacing digital platforms.Your focus will be ensuring that our websites are accurate, engaging, technically sound, and continually optimised for performance and user experience.You will work closely with marketing, product, design a...
2 days ago

Agency Sales Specialist
Location: Johannesburg
Salary:
2 days ago

Customer Insights and Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights and Experience Manager in Johannesburg