Customer Operations Manager

Recruiter:

RareCruit

Job Ref:

CPT001352/RV

Date posted:

Monday, September 1, 2025

Location:

Cape Town, South Africa

SUMMARY:
A cloud-based logistics and last-mile delivery technology provider is currently seeking a Customer Operations Manager to be Second-in-Command to the Head of the Support Department.

Location: Observatory (On site)

POSITION INFO:

Key Responsibilities

Lead and develop a high-performing team, fostering a positive and collaborative culture.
Oversee daily delivery operations and customer support functions.
Build and optimise processes to improve efficiency, performance, and customer satisfaction.
Define and track KPIs, analyse trends, and implement performance improvement initiatives.
Collaborate with technology teams to enhance delivery platforms and streamline workflows.
Drive staff development, coaching, and succession planning.

Requirements

National Senior Certificate (Grade 12); Bachelor’s in Business, Supply Chain or related field preferred.
3+ years in management within delivery, logistics, or last-mile operations.
5+ years in call centre or back-office customer support.
Experience managing large teams (100–200 people indirectly).
Strong leadership, analytical, and problem-solving skills.
Track record of driving operational excellence in a fast-paced environment.

For more information reach out to Robin;

Thank you for applying with RAREcruit!

Follow us on social media for the latest jobs, trends and market insight:

Website:

LinkedIn:

Facebook:

Similar jobs you might be interested in:

Customer Operations Manager
Location: Cape Town
Salary:
A cloud-based logistics and last-mile delivery technology provider is currently seeking a customer operations manager to be Second-in-Command to the Head of the Support Department.Location: Observatory (On site)
3 days ago

SENIOR BOOKKEEPER
Location: Cape Town
Salary: Market related
SENIOR BOOKKEEPER - Blackheath, Cape Town R20 000 - R25 000 Per Month Negotiable based on qualifica
Today

SAP Finance Application Manager
Location: Cape Town
Salary:
Today

Warehouse Supervisor
Location: Blackheath
Salary: Monthly
Our client is looking for a proactive and detail-oriented Warehouse Supervisor to manage and oversee warehousing operations within the Sales and Marketing Department. This role is key to ensuring accurate stock control, compliance, efficient logistics, and excellent customer service all contributing to meeting production targets and customer expectations.
1 day ago

Parklands Cape Town Parts Branch Manager
Location: Cape Town
Salary:
1 day ago

Sales & Operations Manager (Paarl)
Location: Paarl
Salary:
1 day ago

Support Desk Manager (24/7 Operations)
Location: Cape Town
Salary:
1 day ago

Transport Controller
Location: Cape Town
Salary:
1 day ago

Branch Manager Kraaifontein
Location: Kraaifontein
Salary:
Our client is seeking a proactive and experienced Branch manager to lead their team in Kraaifontein, Western Cape. This role requires a hands-on leader with at least 2–3 years of relevant experience, a Matric certificate, and preferably a related tertiary qualification. The ideal candidate will demonstrate strong leadership, excellent telephone etiquette, and a customer-focused mindset, with...
2 days ago

Branch Manager - Automotive Car Parts
Location: Cape Town
Salary:
Our client, a leading player in the Automotive Parts Distribution industry, is seeking an experienced Branch manager to oversee and drive operations at their Cape Town branch (Parklands)As Branch manager, you will be fully accountable for outlet operations, people management, stock control, and financial performance. Youâll lead and mentor a dynamic team, ensure superior customer service, and im...
2 days ago