Customer Operations Manager

SUMMARY:
A cloud-based logistics and last-mile delivery technology provider is currently seeking a Customer Operations Manager to be Second-in-Command to the Head of the Support Department.

Location: Observatory (On site)

POSITION INFO:

Key Responsibilities

• Lead and develop a high-performing team, fostering a positive and collaborative culture.
• Oversee daily delivery operations and customer support functions.
• Build and optimise processes to improve efficiency, performance, and customer satisfaction.
• Define and track KPIs, analyse trends, and implement performance improvement initiatives.
• Collaborate with technology teams to enhance delivery platforms and streamline workflows.
• Drive staff development, coaching, and succession planning.

Requirements

• National Senior Certificate (Grade 12); Bachelor’s in Business, Supply Chain or related field preferred.
• 3+ years in management within delivery, logistics, or last-mile operations.
• 5+ years in call centre or back-office customer support.
• Experience managing large teams (100–200 people indirectly).
• Strong leadership, analytical, and problem-solving skills.
• Track record of driving operational excellence in a fast-paced environment.