Customer Relations Agent - Irene

SUMMARY:
Role Purpose
The Customer Relations Agent is responsible for delivering exceptional customer service and ensuring efficient handling of client enquiries across various communication channels. The role focuses on maintaining service excellence, resolving customer queries, supporting internal departments, and contributing to overall customer satisfaction through professional communication and administrative support.
Key Responsibilities
Customer Service and Client Relations
Provide professional and efficient service to clients in accordance with company standard operating procedures
Handle internal and external customer enquiries and provide accurate feedback within required timeframes
Assist clients with registration-related enquiries and general product information
Respond to telephonic, CRM, and online enquiries relating to products, specials, availability, and pricing
Ensure customer issues are resolved effectively and permanently where possible
Maintain a professional and courteous approach in all client interactions
Enquiry Management and Administration
Log and track all customer enquiries received internally and externally
Obtain relevant information from departments to resolve customer queries effectively
Maintain accurate records and filing systems for customer-related documentation
Prepare draft correspondence and provide general typing and administrative support
Assist with reception duties when required
Collaboration and Team Support
Work closely with Sales and CRM teams to achieve common business objectives
Provide support to internal departments where customer service assistance is required
Contribute positively to team performance and service delivery standards
Operational Support
Be available to work after hours or weekends when operational requirements demand
Ensure adherence to company procedures and service standards at all times

POSITION INFO:
Role Requirements
Grade 12 qualification
Previous customer service experience will be advantageous
Excellent verbal and written communication skills in both English and Afrikaans
Professional telephone etiquette and communication ability
Strong interpersonal skills with the ability to engage with different personality types
Ability to work independently as well as within a team environment
Excellent organisational and administrative skills
Strong computer literacy, including Microsoft Office applications
Ability to multitask and perform effectively under pressure
Ability to communicate clearly and listen effectively
Professional, tactful, and customer-focused approach
Valid driver’s license
Key Attributes
Positive attitude
Dedicated and dependable
Friendly and hospitable demeanour
Strong work ethic and commitment to customer satisfaction
Should you not receive a response within 10 working days, please consider your application unsuccessful.