Customer Relations Officer (FMCG Retail)

SUMMARY:

Customer Relations Officer (FMCG Retail)

Port Elizabeth 
Reporting to: Divisional Manager 
Permanent:  Full-time, 100% on-site in the Humerail area
Commencement Date:  Jan/Feb 2026

POSITION INFO:
Minimum Requirements:

• Matric with at least 3+ years related customer service, promotions and sales experience gained within the FMCG retail industry.
• Fluent in English and Afrikaans.
• MS Office proficiency- essential. CRM systems experience - advantageous
• Open to male or female
• Must have a clear criminal history

Key Responsibilities:

• Providing order processing and sales order support to retailers.
• Interacting with retailers to sell off promotions, deals, jabs and pre-price increase promotions.
• Tracking, tracing and following up on deliveries.
• Customer service and sales administration.

Competencies Required:

• High volume order processing and placing calls for accuracy and attention to detail
• Numerical aptitude coupled with excellent written, spoken and electronic communication skills
• Excellent customer relationship-building ability
• Active listening skills
• Planning and coordinating
• Organisation and reporting

Notes:

• Working Hours: Monday to Friday 08h30 to 16h30 (no weekends or after-hours work)
• Remuneration: Market Related, Negotiable
• Benefits: Comparable monthly CTC (which includes medical aid and pension benefits). Annual Performance Bonus
• Company Culture: A small, well-integrated team where everyone's contribution is valued. A work-hard, play-hard environment where you feel like family.

Applicants who have not been contacted directly within two weeks of submitting their CV should deem their application unsuccessful.
Apply online by clicking on the green button.

 

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