Customer Relationship Manager

Recruiter:

Watershed Consulting

Job Ref:

Paul SCRM

Date posted:

Tuesday, June 10, 2025

Location:

roodepoort, Gauteng, South Africa

Salary:

R35000 Negotiable, Medical Aid and Provident Fund and 13th Cheque

SUMMARY:
An energetic and experienced Customer Relationship Manager to lead a team of six Client Relationship Coordinators in a dynamic, high-paced work environment. This is a key leadership role where you’ll drive service excellence, build strong client relationships, and keep your team focused, positive, and motivated.

POSITION INFO:

Duties:

Lead and inspire a team of 6 Client Relationship Coordinators
Oversee daily operations on online platforms and ticketing systems
Manage and coordinate project schedules to ensure deadlines are met
Monitor and guide the handling of job cards and service tickets
Conduct regular client meetings (weekly and monthly)
Proactively resolve client issues and ensure high satisfaction levels
Optimise resource usage and operational efficiency

Requirements:

5+ years’ experience in a customer/client-facing role
2+ years’ managerial or supervisory experience
Strong background in client service and coordination
Experience in a Contact Centre environment (advantageous)
Exposure to project management (beneficial)
High attention to detail and excellent organisational skills
Ability to multitask, manage priorities, and stay calm under pressure

Remuneration:

Salary: R35,000 basic (based on experience) plus benefits
Benefits: Medical Aid | Provident Fund | 13th Cheque | Performance Bonus

Similar jobs you might be interested in:

Customer Relationship Manager
Location: Roodepoort, Gauteng
Salary: R35000 Negotiable, Medical Aid and Provident Fund and 13th Cheque
An energetic and experienced customer relationship manager to lead a team of six Client relationship Coordinators in a dynamic, high-paced work environment. This is a key leadership role where you’ll drive service excellence, build strong client relationships, and keep your team focused, positive, and motivated.
4 days ago

Customer Relationship Manager
Location: Roodepoort, Gauteng
Salary: R35000 Negotiable, Medical Aid and Provident Fund and 13th Cheque
An energetic and experienced customer relationship manager to lead a team of six Client relationship Coordinators in a dynamic, high-paced work environment. This is a key leadership role where you’ll drive service excellence, build strong client relationships, and keep your team focused, positive, and motivated.
4 days ago

Customer Relationship Manager
Location: Roodepoort, Gauteng
Salary: R35000 Negotiable, Medical Aid and Provident Fund and 13th Cheque
An energetic and experienced customer relationship manager to lead a team of six Client relationship Coordinators in a dynamic, high-paced work environment. This is a key leadership role where you’ll drive service excellence, build strong client relationships, and keep your team focused, positive, and motivated.
4 days ago

Customer Service Relationship Consultant
Location: Kempton Park
Salary:
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind. They are looking for customer Service relationship Consultant ...
8 days ago

Customer Service Relationship Consultant
Location: Johannesburg
Salary:
customer Service relationship Consultant We are recruiting for a customer Service relationship Consultant to join our client’s team in the debt counselling industry based in Kempton Park, Gauteng. The ideal candidate will be a registered Debt Counsellor with excellent interpersonal skills, a strong customer-first mindset, and a proven track record of delivering outstanding service. This role...
8 days ago

6 x Customer Service Relationship Consultants (Debt Councellor)
Location: Kempton Park
Salary:
6 x customer Service relationship ConsultantsKempton BasedRNeg
10 days ago

Customer Relationship Management Specialist
Location: Johannesburg
Salary:
37 days ago

Corporate Health Manager
Location: Centurion
Salary:
1 day ago

Retail Key Account Manager - REMOTE
Location: Johannesburg
Salary: Monthly
Global generics company requires an experienced Retail Key Account manager for their OTC / consumer brands. Individuals who apply must have OTC / Consumer experience with key retailers such as Woolworths, Checkers, Spar, Dischem or Clicks etc etc.
2 days ago

Senior Brand and Marketing Designer Africa
Location: Johannesburg
Salary: Monthly
Senior Brand & Marketing Designer role in Africa requiring 3-5 years of graphic design experience. Must excel in print, digital, and video content creation. Proficiency in Adobe Creative Suite and video editing tools essential.
2 days ago