Customer Relationship Manager

SUMMARY:
Customer Relationship Manager
Whiteriver, Mpumalanga
R 30 000 - R 35 000 CTC + Company Vehicle 

Our client in the earthmoving equipment industry is seeking a proactive and organised Customer Relationship Manager to maintain strong client relationships, coordinate customer interactions, and ensure excellent service delivery.

POSITION INFO:
Minimum requirements:

• Matric
• 3 Years’ experience in a customer relations, sales support, or similar role
• Previous mining industry exposure - advantageous
• Previous sales experience - advantageous
• Willingness to travel within the Mpumalanga region
• Valid driver’s license with practical driving experience
• Computer literate - Outlook and Excel

• Respond to customer emails, calls, and enquiries professionally
• Maintain and update CRM system with all interactions and activities
• Follow up on leads, quotations, open orders, deliveries, and service issues
• Liaise with internal departments to ensure efficient service delivery
• Resolve customer complaints and manage service challenges
• Attend sales meetings and provide client feedback
• Schedule meetings and coordinate customer visits
• Assist with customer enquiries and technical questions