Customer Relationship Manager (CH1138B)

SUMMARY:
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POSITION INFO:

Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers.

The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Role responsibilities:

• Grow transaction volumes through servicing of billers under management
• Source and onboard new billers
• Grow transaction volumes through both retailer and digital payment networks
• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders
• Identify and develop strategic partnerships – banks, referral partners, etc.
• Explore innovative new solutions and collaborate across the business to grow the business
• Act as the key interface between billers / prospects and departments within the business
• Maintain a marketing presence in conjunction with the marketing team
• Liaise internally to ensure operations pertaining to billers run smoothly
• Track and report key business opportunities, sales analysis and forecasts, solutions and query management

Essential minimum qualifications, skills, and experience:

• Relevant tertiary qualification
• 3 - 5 years in similar experience in the payments / financial industry, with referenceable sales and enterprise level client relationship management experience
• Experience in the public sector will be beneficial, preferably in local government
• Understanding of payments environment
• Valid driver’s license, own transport & and the ability to travel fairly often
• Fluent in business English, any additional languages will be seen as beneficial

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.