Customer Service Centre Agent

Recruiter:

Telebest

Job Ref:

2242105238

Date posted:

Saturday, October 8, 2022

Location:

Cape Town, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Our client has an opportunity available for a Customer Service Centre Agent.

Requirements:

Matric – essential
3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.
Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – essential.
Technical proficiency and an understanding of the products and services.

Responsibilities:

Support customer interactions across various channels.
Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.
Ensure necessary systems are updated accordingly.
Provide accurate, valid, and complete information to customers.
Ensure all Service Level Agreements are adhered to.
Take the necessary steps to drive up customer retention.
Proactively seek ways to continuously improve the customer experience.
Identify and escalate potential system and process improvements.

Similar jobs you might be interested in:

Customer Service Call Centre Agent ( Short term contract) (Pharmaceutical) - Bellville - office based
Location: Cape Town
Salary:
73 days ago

Customer Service Agent
Location: Cape Town
Salary: R8000
Neo Brokers is a dynamic and innovative company dedicated to providing B2B FinTech solution to the African continent. We are passionate about using cutting-edge technology to create solutions that drive our industry forward.We are looking for lively, detail-oriented, and experienced candidates to join our team as customer service agents.The primary aim of this role is to provide exceptional custom...
1 day ago

Sales Customer Service Manager
Location: Somerset West
Salary:
Are you a focused, driven manager who leads by example and can turn around and uplift the standard of underperforming customer service teams? Our global client specializing in operating systems, with their office based in Somerset West needs an independently managed individual who can mentor and consistently raise service standards while driving results. Working alongside a young vibrant...
8 days ago

Customer Service Manager (Remote)
Location: Cape Town
Salary:
16 days ago

FMCG Customer Service Representative
Location: Capetown
Salary: R16,500 + Benefits
FMCG customer service Representative
17 days ago

Customer Service Agent (Shipping)
Location: Cape Town
Salary: Market Related
A company in Ottery is looking for a customer service agent.
18 days ago

Customer Service Agent
Location: Cape Town
Salary:
36 days ago

Customer Service (Entry level)
Location: Capetown
Salary: Monthly
We''re looking for young, energetic individuals, with experience to support our fast-paced, high performing Sales & Marketing Team.
53 days ago

Customer Service Sales
Location: Cape Town
Salary:
Job description:Position: Inbound Sales (Soft-Sales) agentLocation: On-siteSalary: R8,000 – R10,000 per month (No commission — your salary is guaranteed and stable)Schedule: Monday to Sunday (USA hours/shifts)About the RoleWe are seeking energetic, service-driven Inbound Sales agents to join our growing team. This role focuses on soft-sales, driv...
35 days ago

Customer Service Officer (Financial Industry)
Location: Somerset West, Western Cape
Salary: Market Related Salary
The customer service Officer will support a team to work efficiently and produce a high service level to the clients during the initial on boarding process and subsequent repeat transactions.
14 days ago

Customer Service Centre Agent

Similar jobs you might be interested in:

Create a free job alert for Customer Service Centre Agent in Cape Town