Customer Service Engineer I

SUMMARY:
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POSITION INFO:

We are seeking a highly experienced Customer Service Engineer I with over five years of practical service delivery experience in desktop support and generalist IT environments. The successful candidate will provide effective onsite and remote user support, including VIP user support, while diagnosing hardware issues and performing machine reloads. The role includes maintaining office and boardroom IT environments and providing basic server support to ensure operational continuity.

What you'll do:

• Onsite and Remote User Support to Client.
• General maintenance to office/boardrooms
• VIP User Support
• Diagnose Hardware issues
• Reload of machines

Your Expertise:

• 5 + Years practical in-service delivery; desktop support; generalist. Basic Server Support

Qualifications:

• Grade 12
• A+
• N+
• Soft Skills
• ITIL is advantageous
• Mobility Support
• MCSE
• HP Hardware Certifications is advantageous