Customer Service Specialist

SUMMARY:
A global customer experience management company, digitally powered and human-driven, with multiple locations internationally is seeking experienced Customer Service Specialist to join their growing team in Durban. 

DBN | Permanent | R 10 000

POSITION INFO:
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities (include, but not limited too)

• As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.
• Requirements and Skills
• What do you need to bring to the table? Here's what we're looking for:
• Proven experience as Financial Customer Support Specialist - 1 + year in the role.
• Flexibility to work rotating 8- hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

• Mon to Friday 7:30 am to 8:30pm EST (Mon–Fri: 1:30 pm – 2:30 am)
• Saturday 10:00am to 4:00pm EST (Saturday: 4:00 pm – 10:00 pm)