Customer Service Specialist

SUMMARY:

An international seed producer is seeking the above to coordinate the entire process of seed availability and sales support, including logistical activities and after-sales support within the subsidiary, in order to ensure that the sales process runs in the most optimal manner and to provide support towards this goal.

POSITION INFO:

Minimum requirements for the role:

• Must ideally have a tertiary qualification in Agriculture, Logistics or Administration
• Minimum 3 years' work experience
• Excellent planning and organizational skills
• Previous experience in imports or exports would be advantageous
• Attention to detail and accuracy is critical
• Previous experience within the seed industry would be nice to have but is not critical
• Good communication skills in English are essential
• General computer skills as well as Excel would be an advantage
• Previous experience within an international company would be preferred
• Experience with digital communication tools is advantageous
• Must be willing to contribute to digital transformation

• Ensuring that seeds are available on time, in the right quantity and quality in accordance with planning.
• Taking care of forecast and sales planning and providing insights into key planning KPIs such as Mind the Gap, destruction lists, and turnover loss.
• Being in charge of the import (and export) of seeds for both commercial and breeding purposes.
• Taking care of all documentation required for import.
• Following up on changes in import (and export) and phytosanitary regulations.
• Informing Sales Representatives, Crop Specialists, and Account Managers about availability and pending orders, and sharing with Specialist Customer Service where applicable.
• Confirming receipt of trial seeds and managing the distribution of seeds per Sales Representative.
• Managing quality information of received batches and taking actions such as arranging tests when needed.
• Maintaining the Virtual Warehouse.
• Processing authorization for protocols of goods to be locally destroyed and launching credit note requests in coordination with the local Controller.
• Managing varieties and articles in the assortment for ERP planning.