Customer Service Specialist

Recruiter:

Mindmatch Consulting

Job Ref:

2555609774

Date posted:

Saturday, September 24, 2022

Location:

Cape Town, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Our client is looking for an experienced Customer Service Associate to join their Team based in Cape Town. This person will be fully accountable for managing customer interactions, processes and systems around loan applications.

Duties:

Strong communication skills to ensure customer queries are answered timeously and accurately with a customer centric focus.
Equip customers with the relevant knowledge and tools to drive self-service.
Hit targets in a fast paced, high volume and high quality customer success environment.
Ensure processes and tasks are completed in line with our service level agreement.
Work in collaboration with front facing customer service associates in an omni channel
environment to serve our customers, including live volumes and provide a referrable
customer experience.

Requirements:

3+ years experience in a customer support role for financial services. (None negotiable)
Experience in dealing with customers under TCF principles.
The ability to communicate and negotiate with a variety of internal and external customers, especially in an international environment.
Tertiary qualification (prefered)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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