Customer Service Specialist

Recruiter:

Mindmatch Consulting

Job Ref:

2555609774

Date posted:

Saturday, September 24, 2022

Location:

Cape Town, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Our client is looking for an experienced Customer Service Associate to join their Team based in Cape Town. This person will be fully accountable for managing customer interactions, processes and systems around loan applications.

Duties:

Strong communication skills to ensure customer queries are answered timeously and accurately with a customer centric focus.
Equip customers with the relevant knowledge and tools to drive self-service.
Hit targets in a fast paced, high volume and high quality customer success environment.
Ensure processes and tasks are completed in line with our service level agreement.
Work in collaboration with front facing customer service associates in an omni channel
environment to serve our customers, including live volumes and provide a referrable
customer experience.

Requirements:

3+ years experience in a customer support role for financial services. (None negotiable)
Experience in dealing with customers under TCF principles.
The ability to communicate and negotiate with a variety of internal and external customers, especially in an international environment.
Tertiary qualification (prefered)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Specialist
Location: Cape Town
Salary:
Today

Customer Service & Sales Specialist (Telesales)
Location: Capetown
Salary: Market-related
High-energy telesales role driving outbound sales and customer growth
87 days ago

Customer Service Support Consultant
Location: Cape Town
Salary:
Reputable Technical services Provider focusing on utilities management seeking a customer service Consultant to join their team.
3 days ago

Customer Service and Administrative Assistant
Location: Somerset West
Salary:
My client is seeking a proactive and detail-oriented customer service & Administrative Assistant to join their team in Somerset West.This role is ideal for an energetic individual who enjoys a fast-paced environment, multitasking, and taking ownership of both administrative and client-facing responsibilities. The successful candidate will support daily operations while ensuring excellent servi...
6 days ago

CUSTOMER SERVICE CONSULTANT
Location: Northern Suburbs
Salary:
customer service CONSULTANTNORTHERN SUBURBSSALARY R15 000 CTC
9 days ago

Customer Service Consultant
Location: Bellville
Salary:
A rapidly growing and dynamic company in Bellville is seeking to employ a customer service Consultant to join their team. As a customer service Consultant, you will be responsible for providing excellent service, handling inquiries and resolving issues in a professional manner.
9 days ago

Customer Service Team Leader
Location: Cape Town
Salary: R20 000
Our client, one of the fastest-growing online home retailers in the UK, is seeking an experienced customer service Leader to enhance the team’s capability in handling customer complaints effectively with a customer-first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service.
9 days ago

Customer Service Consultant
Location: Cape Town
Salary: R15000+ depending on experience
customer service ConsultantLocation: Belville, Cape Town
9 days ago

Customer Service Coordinator
Location: Somerset West
Salary: Monthly
customer services Coordinator Somerset West (Macassar): My client, a leading supplier of premium tyre brands in South Africa, is seeking a customer service Coordinator with an outgoing personality, a pr...
9 days ago

Customer Service Officer (Client Operations)
Location: Somerset West
Salary:
Financial services concern with offices in Somerset West is seeking to employ a customer service Officer in their Client Operations department. The successful candidate will support a team to work efficiently and produce a high service level to clients during the initial on boarding process and subsequent repeat transactions.The focus will be to support the processes and procedures to optimi...
14 days ago

Customer Service Specialist

Similar jobs you might be interested in:

Create a free job alert for Customer Service Specialist in Cape Town