Customer Service Specialist - Contract role

Recruiter:

Persona Staff

Job Ref:

CPT002599/ML

Date posted:

Monday, February 21, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
A leading company specializing in the supplying of life science consumables and instrumentation is looking to employ a Customer Service Specialist on a 5month contract, to join their dynamic team based in the Northern Suburbs. You will perform key client liaison and sales order administration role to support sales.

JOB DESCRIPTION:

Responsibilities:

Handles and responds to a wide variety of quotation requests, purchase orders and general customer enquiries.
Draws up quotations, completes RFQs and processes sales orders as required.
Identifies required products and is committed to developing level of product knowledge appropriate to the position.
Communicates details of product promotions to customers.
Acts as client liaison relating to product availability, delivery information, pricing and quotations and refers to Sales Specialist / Applications Specialist/ Product Manager where applicable.
Responds to complaints from customers and takes ownership of complaint completion cycle.
Meets all turnaround targets for sales coordination outputs.
Assists in the general administrative functions required in the customer service team.

Skills and Requirements:

Matric with mathematics and science.
Tertiary administrative qualification – preferably imports and exports focused.
Minimum 3 years’ track record of customer service orientation- preferably in a medical diagnostic/laboratory supplier environment.
Strong Customer Service orientation.
Strong administrative and organizational skills.
Fully proficient in MS Office 365 (Teams, Excel, Word, Outlook)
Proficient in ERP/CRM system- preferably SAP B1.
Attention to detail.
Initiative, self-driven, appropriately assertive.
Ability to prioritize and work under pressure.
Proficient and confident verbal and written communication skills.
Excellent team player with the ability to work independently when required.

To apply please send your CV to
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Customer Service Specialist - Contract role

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