Customer Service and Marketing Associate

Recruiter:

Sandi Crowther Recruitment

Job Ref:

DUR003531/JK

Date posted:

Friday, January 16, 2026

Location:

Umhlanga, South Africa

Salary:

15 000

SUMMARY:

Customer Service and Marketing Associate

Umhlanga. Are you a people-person with a creative streak? Do you love building strong customer relationships while bringing brands to life through marketing? This exciting opportunity is perfect for someone who thrives at the intersection of customer service and marketing.

In this role, you’ll play a key part in delivering outstanding customer experiences while supporting marketing initiatives that drive engagement, loyalty, and sales. If you’re organised, adaptable, and enjoy wearing multiple hats, we’d love to hear from you.

POSITION INFO:

Key Responsibilities

Handle customer enquiries via phone, email, and social media
Process orders, returns, and warranty claims
Resolve issues professionally and maintain accurate customer records
Support digital marketing campaigns, email marketing, and website content
Manage social media channels with engaging, on-brand content
Assist with branding, content creation, and event planning

What We’re Looking For

Strong written and verbal communication skills
1–2 years’ experience in customer service, marketing, or a related role
Matric
Marketing or Business Degree preferred
Computer literate: Microsoft Word, Excel
Pastel knowledge advantageous
Confidence using CRM systems, email marketing tools, and social media platforms
Basic understanding of digital marketing principles
Experience with design platforms is advantageous
Highly organised, with strong time management and multitasking abilities
Creative, detail-oriented, and brand-conscious
Professional, empathetic, and customer-focused approach
Team player with adaptability, initiative, and problem-solving skills
Travel will be required to Johannesburg, Cape Town, and possibly George

Apply:

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