Customer Service and Marketing Associate

Recruiter:

Sandi Crowther Recruitment

Job Ref:

DUR003531/JK

Date posted:

Friday, January 16, 2026

Location:

Umhlanga, South Africa

Salary:

15 000

SUMMARY:

Customer Service and Marketing Associate

Umhlanga. Are you a people-person with a creative streak? Do you love building strong customer relationships while bringing brands to life through marketing? This exciting opportunity is perfect for someone who thrives at the intersection of customer service and marketing.

In this role, you’ll play a key part in delivering outstanding customer experiences while supporting marketing initiatives that drive engagement, loyalty, and sales. If you’re organised, adaptable, and enjoy wearing multiple hats, we’d love to hear from you.

POSITION INFO:

Key Responsibilities

Handle customer enquiries via phone, email, and social media
Process orders, returns, and warranty claims
Resolve issues professionally and maintain accurate customer records
Support digital marketing campaigns, email marketing, and website content
Manage social media channels with engaging, on-brand content
Assist with branding, content creation, and event planning

What We’re Looking For

Strong written and verbal communication skills
1–2 years’ experience in customer service, marketing, or a related role
Matric
Marketing or Business Degree preferred
Computer literate: Microsoft Word, Excel
Pastel knowledge advantageous
Confidence using CRM systems, email marketing tools, and social media platforms
Basic understanding of digital marketing principles
Experience with design platforms is advantageous
Highly organised, with strong time management and multitasking abilities
Creative, detail-oriented, and brand-conscious
Professional, empathetic, and customer-focused approach
Team player with adaptability, initiative, and problem-solving skills
Travel will be required to Johannesburg, Cape Town, and possibly George

Apply:

Similar jobs you might be interested in:

Customer Service and Marketing Associate
Location: Umhlanga
Salary: 15 000
customer service and marketing associateUmhlanga. Are you a people-person with a creative streak? Do you love building strong customer relationships while bringing brands to life through marketing? This exciting opportunity is perfect for someone who thrives at the intersection of customer service and marketing.In this role, you’ll play a key part in delivering outstanding customer expe...
Today

Customer Service Representative - Durban (Printing Industry)
Location: Durban
Salary: Market related
Calling all service Specialists with Ad Agency or with a Printing background
2 days ago

Customer Service Manager - Durban
Location: Durban
Salary:
11 days ago

Billing Specialist & Customer Service Retention Manager
Location: Durban
Salary: 45000
We are seeking a Billing Specialist & customer service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy.This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and customer Support department â including systems, processes, people, and policies â from the ground up. Y...
7 days ago

Market Development Representative - Informal Trade
Location: Amanzimtoti
Salary: Market related
Based in a defined geography the primary purpose is to directly develop spaza's, mini-supermarkets.
Today

Team Leader (Sales) (SWD)
Location: Amanzimtoti
Salary: Market related
To manage and lead the SWD Team to implement a market driven differentiated service.
Today

Market Development Representative - Informal Trade
Location: Amanzimtoti
Salary: Market related
Based in a defined geography the primary purpose is to directly develop spaza's, mini-supermarkets.
Today

Technical Sales Rep
Location: Pietermaritzburg
Salary:
Large electrical manufacturing components company based in Pietermaritzburg is looking for a technical sales rep to join their team.
1 day ago

Junior Medical Sales Representative (Durban- Inland)
Location: Durban
Salary:
2 days ago

Claims Consultant
Location: Durban
Salary: R180,000 p/a
Short-Term Insurance Claims Consultant based in Durban.
3 days ago