Customer Services / Internal Sales Manager – Chemical Manufacturing

SUMMARY:
A well-established chemical co requires the above to manage the internal sales team to ensure that the customer services administrative teams are well trained and are able to provide a good service to clients and internal staff.

POSITION INFO:
Minimum requirements for the role:

• A customer service management diploma or business administration diploma is preferred for this role.
• Previous experience having worked within an internal sales management or related role ideally within an industry that manages stock and warehousing supplying into various manufacturing or distribution industries.
• The successful candidate must have SAP or related experience.
• Must have strong leadership and management skills.
• Must have sound customer relationship management and communication skills.
• Must be able to collaborate working closely with different divisions.
• Experience in processes, procedures and operations management.
• Must be computer literate with MS Office
• Previous ISO and customer audit experience is preferred.

• Managing the internal sales team to ensure that the customer services administrative teams are well trained and are able to provide a good service to clients and internal staff.
• Managing of sales process systems (SAP) and familiarization of internal procedures (ISO) and maintenance and monitoring thereof to ensure strict alignment to SOPs.
• Monitoring of work accuracy with regard to sales order processing pertaining to on time and in full invoicing and credit notes and overall sales process accuracy.
• Managing internal and external customers’ requirements and expectations with pro-active follow up calls ensuring customers expectations from order acceptance, prevailing prices are adopted and aligned with the clusters prevailing monthly pricing.
• Supporting divisions strategic plans through customer service excellence.
• Establishing and maintaining ongoing rapport with existing and potential house account customers as well as identifying growth opportunities together with the cluster managers
• Rolling out an effective customer service benchmarking program annually.
• Pro- actively driving resolution of any disputes that may arise with customers.
• Appropriately communicating brand identity to teams and customers.
• Collaborating closely with sales and operations to ensure the key administrative functions form part of OTIF criteria.

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