Business Line Manager (Specialised Industrial Services)

SUMMARY:
Are you a commercially driven leader with a passion for operations, customer service, and regional growth? A multinational industrial company is looking for a Business Line Manager to oversee their specialised services division across Sub-Saharan Africa. This is a strategic leadership role suited for someone with strong P&L experience, technical understanding, and a track record of building high-performance teams.

POSITION INFO:
About the Company
Our client is a global industrial organisation operating across engineering, manufacturing, and after-sales services. Their reputation for high-quality equipment and technical expertise has positioned them as a trusted provider across sectors like automotive, manufacturing, and industrial production. The business is undergoing a period of regional growth, creating a need for strong leadership in their service operations.

Role Overview
As the Business Line Manager, you will take full responsibility for the performance, development, and profitability of the service division. You’ll lead a team spread across the region, drive commercial and operational strategies, and build strong relationships with customers and internal stakeholders. This is a hands-on leadership role with strategic visibility.


Key Responsibilities

• Develop and execute service growth strategies across Sub-Saharan Africa.
• Oversee full portfolio: field service, upgrades, maintenance contracts, and remote support.
• Manage operational performance, team productivity, and service quality metrics.
• Lead, mentor, and support a multi-location service team.
• Take full ownership of the division’s profit and loss performance.
• Collaborate with internal departments including sales, logistics, and technical support.
• Engage directly with clients to ensure satisfaction, retention, and long-term partnerships.
• Implement process improvements and identify new service revenue opportunities.

• Degree in Engineering, Business, or a related field (MBA advantageous).
• 8–10 years’ experience in a service or operational leadership role within an industrial, technical, or manufacturing environment.
• Minimum 5 years in a senior management role with regional team oversight.
• Proven P&L management experience.
• Strong customer relationship and stakeholder engagement skills.
• Experience with SAP or other ERP systems.
• Willingness to travel across Southern and Sub-Saharan Africa.

• Join a stable, respected global brand with reach across the continent.
• Competitive package including:
• Car Allowance
• Medical Aid contribution
• Pension Fund contribution
• Guaranteed 13th Cheque (pro-rated)
• Full ownership of a key business area with measurable impact.
• Autonomy and support to build a successful regional service operation.

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