Service Sales Manager

SUMMARY:
Our client in the compressor sector, is seeking an experienced Service Sales Manager to drive strategic growth within their service division. This senior role forms part of the Customer Centre management team reporting to the Business Line Manager and working alongside the Operations Manager. The successful applicant will be responsible for developing sales strategies, leading the service sales team, and strengthening both direct and indirect sales channels.

Application Note

Selected candidates will be contacted. Only candidates who complete the full application process will be considered for shortlisting.

POSITION INFO:
Duties and Responsibilities

Sales Strategy & Growth

• Develop and implement the overall service sales strategy using market intelligence and customer insights.
• Design balanced and optimised sales territories.
• Define the service sales team structure to ensure maximum efficiency and coverage.
• Set clear performance and revenue targets aligned with organisational growth objectives.
• Drive profitable and sustainable growth across South Africa and neighbouring countries.

• Lead, mentor and train the service sales team to ensure strong product, service and commercial capability.
• Empower and develop team members in line with company values and performance expectations.
• Promote a collaborative, safe and healthy working environment.

• Work closely with the Distributor Manager to strengthen and grow indirect sales channels.
• Ensure the product and service mix offered suits market needs, with a focus on increasing market share.
• Support the development of aftermarket strategies for products such as Oil Free Air and Industrial Air solutions.

• Grow service revenue and profitability by driving customer satisfaction and ensuring service excellence.
• Identify and promote opportunities within services, spares and long-term service offerings.
• Grow the 1:1 service-to-product ratio by at least 3% annually.
• Increase service plan contracts to at least 40% of overall service revenue.
• Maintain strong commercial controls to support profitability and reduce operational costs.

• Contribute to developing sales tools, systems and training to enhance competitiveness.
• Create and promote effective policies for aftermarket products and services.
• Monitor KPIs and scorecards (e.g., profitability, forecasting, pricing, territory performance) and drive corrective actions when needed.
• Collaborate with Business Control and Credit Control teams to resolve receivable disputes promptly.

• Partner with the Digital Communications Manager to plan annual marketing strategies and promotional campaigns.
• Provide detailed and accurate content for digital marketing, media releases and promotional material.
• Support brand visibility, product awareness, and customer engagement initiatives.

• Grade 12 / Matric.
• Relevant Sales or Marketing qualification.
• 3–5 years proven experience as a Sales Manager in a technical or industrial environment.

• Strong leadership qualities with the ability to inspire and motivate a high-performing team.
• Excellent communication, negotiation and strategy development skills.
• Commercially astute with the ability to identify revenue opportunities and drive growth.
• Collaborative, professional, and able to operate effectively at senior level.